Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes. The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas. PRIMARY DUTIES AND RESPONSIBILITIES Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized. EDUCATION AND WORK EXPERIENCE Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.At least 8+ years of total experience, utility preferred. KNOWLEDGE, SKILLS, ABILITIES Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.Willingness to travel as required, utility or regulated industry experience preferred. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286266865

Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes. The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas. PRIMARY DUTIES AND RESPONSIBILITIES Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized. EDUCATION AND WORK EXPERIENCE Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.At least 8+ years of total experience, utility preferred. KNOWLEDGE, SKILLS, ABILITIES Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.Willingness to travel as required, utility or regulated industry experience preferred. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286266908

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Operations Systems Manager __ The work model for the role is: Onsite #LI-Onsite Your role and responsibilities: The Supply Chain Systems Manager leads the strategy, execution, and performance of supply chain systems that enable daily operations and long-term business growth. This role connects systems to execution, ensuring SAP and related tools support planning, procurement, inventory, and logistics with speed, accuracy, and reliability. This role is responsible for delivering results, shaping the future of supply chain capabilities, and growing people and capabilities across the team. Success requires strong ownership, clear prioritization, and the ability to translate business problems into scalable system solutions. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. You will be mainly accountable for: Own the supply chain systems strategy and roadmap, serving as Business Process Owner (BPO) to align technology, data, and processes with business objectives. Lead the delivery and continuous improvement of SAP supply chain solutions, prioritizing enhancements, ensuring system stability, and governing data integrity and compliance. Drive operational excellence through analytics, automation, and process standardization, leveraging data and emerging technologies to improve efficiency and decision-making. Develop and lead a high-performing team while fostering cross-functional partnerships, change adoption, and user engagement through effective communication, training, and accountability. Qualifications for the role: Bachelor’s degree in Supply Chain, Business, Information Systems, Engineering, or a related field and 8+ years of experience in supply chain systems, SAP, or related business applications. Strong expertise in supply chain processes, with emphasis on production planning and procurement. Deep hands-on experience with SAP ECC 6; S/4HANA experience is a plus. Strong analytical, problem-solving, and decision-making skills; experience with Power BI, SQL, or Snowflake preferred. Proven ability to lead teams and drive results through effective communication, accountability, and stakeholder collaboration. Candidates must already have work authorization that would permit them to work for ABB in the US. More about us: ABB’s NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Paid Parental Leave Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Production Supervisor __ The work model for the role is: Onsite, Fort Smith, AR Your role and responsibilities: Production & Assembly: Connect, clamp, and braze wires on motors; use hand tools and follow detailed manufacturing instructions to produce quality, defect-free products that meet production goals. Technical Proficiency: Read and comprehend diagrams, TDRs, and special instructions using Shop Floor Display; understand flex flow and day/rank systems. Teamwork & Flexibility: Cross-train and assist with tasks like testing, shaping, lacing, and sleeving; support other team functions and communicate effectively with coworkers and supervisors. Safety & Housekeeping: Prioritize safety, report issues, maintain daily housekeeping, and be willing to work overtime and perform other duties as needed. Qualifications for the role: HS Diploma or equivalent required. 6 months of industrial or military experience, or vocational/technical education; motor manufacturing experience preferred. Must pass a background and drug screen and have valid U.S. work authorization. Proficiency in reading, speaking, and writing English is essential for maintaining a safe work environment. Regular attendance and availability for overtime are essential job functions. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner. MyBenefitsABB.com Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager __ The work model for the role is: Onsite #LI-Onsite Your role and responsibilities: The Sales Support Specialist is responsible for supporting the Sales organization and customers for the NEMA products. The Sales Support Specialist will support business growth through technical support to customers, sales units and other ABB divisions during the pre-and post-sale stages. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. You will be mainly accountable for: Serve as the primary point of contact for customers, district offices, engineering, and manufacturing teams, resolving order inquiries, product questions, and system-related issues. Coordinate expedited orders, hot-shot shipments, product inspections, and specification changes while ensuring clear communication across customers and internal stakeholders. Create custom product configurations and quotations, support domestic and international order fulfillment, and manage logistics to ensure on-time delivery. Lead cross-functional customer support activities including specification reviews, vendor/customer setup, credit approvals, NEMA motor replacement recommendations, issue resolution, and project tracking coordination. Qualifications for the role: High School Diploma or GED with minimum 2 years relevant experience – Required. Associate’s or Bachelor's Degree with NEMA or electrical motor product background – Preferred Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel. Additional Preferred Experience Includes: Working knowledge of Baldor’s SAP, OMS, VIP4, and other company’s electronic tools – Understanding of manufacturing concepts, processes, Flex-Flow and Lean concepts – Understand international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices Candidates must already have work authorization that would permit them to work for ABB in the US. More about us: ABB’s NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Paid Parental Leave Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Join the U.S. Customs and Border Protection Virtual Career Expo: We Hire Heroes, August 19, from 11:00 AM – 4:00 PM ET. Discover the opportunities and rewards of joining the brave men and women of U.S. Customs and Border Protection. See what it takes to serve on the front lines of national security. Chat one-to-one with recruiters Browse booths with valuable information Attend recruitment webinar sessions for insights about life at CBP Newly appointed Border Patrol Agents can EARN UP TO $60,000* IN RECRUITMENT INCENTIVES . *Conditions apply. RECRUITMENT INCENTIVES up to $60,000 are available to new CBP Officers. (Location based) $10,000 PLUS UP TO 25% OF BASE PAY INCENTIVE is available for new Air and Marine Operations Air Interdiction and Marine Interdiction Agents assigned to Caribbean locations. Whether you're just starting out, recently graduated, or bringing military/law enforcement experience, we want you! Work With Purpose. Serve With Pride. Register today!

Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We are pleased to announce an exciting opportunity for a Manager I, Public Affairs and Communications (SGL35) to join our team. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY We are seeking a dynamic and experienced professional to lead our Public Affairs and Internal Communications efforts. This role is pivotal in shaping our organization's narrative, fostering relationships with media outlets, and ensuring cohesive internal communication strategies. The ideal candidate will be a strategic thinker, an exceptional communicator, and a relationship builder who can manage both external and internal communication needs effectively. This role is designed to bridge external and internal communication efforts, ensuring the organization is well-represented publicly while fostering a cohesive and informed internal culture. PRIMARY DUTIES AND RESPONSIBILITIES Public Affairs:Develop and execute strategic communication plans to enhance the organization's public image.Build and maintain relationships with local and national media outlets.Act as the primary point of contact for press inquiries, managing media relations and ensuring accurate representation of the organization.Prepare and distribute press releases, media kits, and other public relations materials.Monitor and analyze media coverage to identify opportunities and mitigate risks.Handle crisis communication, including developing response strategies to protect the organization's reputation.Proactively identify and celebrate organizational achievements while managing sensitive stories to align with the organization's goals. Internal Communications:Lead the internal communications program to ensure employees are informed, engaged, and aligned with the organization's mission and values.Supervise and mentor an internal communications team member, fostering their professional growth.Develop and implement internal communication strategies that promote transparency and collaboration.Create and manage content for internal channels, including newsletters, intranet, and announcements.Organize and facilitate employee engagement activities, town halls, and recognition programs.Collaborate with leadership and HR to align internal messaging with organizational objectives. EDUCATION AND WORK EXPERIENCE Bachelor’s degree in communications, Public Relations, Journalism, or a related field (master’s degree preferred).7+ years of experience in public affairs, media relations, or internal communications.Proven track record of managing media relations and internal communication programs.Exceptional written and verbal communication skills.Strong organizational and project management abilities.Experience in crisis communication and stakeholder engagement.Proficiency in digital communication tools and analytics.Ability to work under pressure and meet tight deadlines.Strong interpersonal skills with the ability to build and maintain relationships across diverse groups. KNOWLEDGE, SKILLS, ABILITIES Experience in supervising or mentoring team members.Familiarity with public relations’ best practices and ethical standards.Knowledge of internal communication platforms and tools.A strong network of media contacts is a plus. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286203336

Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We are pleased to announce an exciting opportunity for a Manager I, Public Affairs and Communications (SGL35) to join our team. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY We are seeking a dynamic and experienced professional to lead our Public Affairs and Internal Communications efforts. This role is pivotal in shaping our organization's narrative, fostering relationships with media outlets, and ensuring cohesive internal communication strategies. The ideal candidate will be a strategic thinker, an exceptional communicator, and a relationship builder who can manage both external and internal communication needs effectively. This role is designed to bridge external and internal communication efforts, ensuring the organization is well-represented publicly while fostering a cohesive and informed internal culture. PRIMARY DUTIES AND RESPONSIBILITIES Public Affairs:Develop and execute strategic communication plans to enhance the organization's public image.Build and maintain relationships with local and national media outlets.Act as the primary point of contact for press inquiries, managing media relations and ensuring accurate representation of the organization.Prepare and distribute press releases, media kits, and other public relations materials.Monitor and analyze media coverage to identify opportunities and mitigate risks.Handle crisis communication, including developing response strategies to protect the organization's reputation.Proactively identify and celebrate organizational achievements while managing sensitive stories to align with the organization's goals. Internal Communications:Lead the internal communications program to ensure employees are informed, engaged, and aligned with the organization's mission and values.Supervise and mentor an internal communications team member, fostering their professional growth.Develop and implement internal communication strategies that promote transparency and collaboration.Create and manage content for internal channels, including newsletters, intranet, and announcements.Organize and facilitate employee engagement activities, town halls, and recognition programs.Collaborate with leadership and HR to align internal messaging with organizational objectives. EDUCATION AND WORK EXPERIENCE Bachelor’s degree in communications, Public Relations, Journalism, or a related field (master’s degree preferred).7+ years of experience in public affairs, media relations, or internal communications.Proven track record of managing media relations and internal communication programs.Exceptional written and verbal communication skills.Strong organizational and project management abilities.Experience in crisis communication and stakeholder engagement.Proficiency in digital communication tools and analytics.Ability to work under pressure and meet tight deadlines.Strong interpersonal skills with the ability to build and maintain relationships across diverse groups. KNOWLEDGE, SKILLS, ABILITIES Experience in supervising or mentoring team members.Familiarity with public relations’ best practices and ethical standards.Knowledge of internal communication platforms and tools.A strong network of media contacts is a plus. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286203265

Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We are pleased to announce an exciting opportunity for a Manager of Data Engineering (SGL35) to join our team. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY A Manager of Data Engineering leads and mentors the data engineering team, overseeing the design, development, implementation, and maintenance of scalable and robust data infrastructure and pipelines. Successful candidates are strategic thinkers, possess strong leadership qualities, and are adept at managing complex data projects in a fast-paced environment. They are responsible for ensuring data quality, integrity, and accessibility across the enterprise. A Manager of Data Engineering collaborates daily with IT leadership, data engineers, scientists, analysts, and business stakeholders to define data strategy, address data needs, and drive data-informed decision-making. They must foster a culture of innovation and continuous improvement within the data engineering team. PRIMARY DUTIES AND RESPONSIBILITIES Lead, manage, and mentor a team of data engineers and analysts, fostering their professional growth and development.Oversee the architecture, design, and implementation of enterprise-level data warehousing, data lakes, and data pipeline solutions.Define and enforce data engineering best practices, standards, and methodologies.Collaborate with cross-functional teams, including data science, business intelligence, and application development, to understand data requirements and deliver effective solutions.Ensure the reliability, scalability, and performance of data infrastructure and systems.Develop and implement strategies for data quality management, data governance, and data security.Manage the full lifecycle of data engineering projects, including planning, execution, monitoring, and delivery.Evaluate and recommend new technologies, tools, and techniques to enhance data engineering capabilities.Drive automation of data processes to improve efficiency and reduce manual intervention.Communicate effectively with technical teams and business stakeholders regarding project status, risks, and outcomes.Establish and monitor key performance indicators (KPIs) for the data engineering team and data systems.Troubleshoot and resolve complex data-related issues in a timely manner.Develop and manage the budget for the data engineering department.Stay current with industry trends and advancements in data engineering and big data technologies.Champion a data-driven culture within the organization. EDUCATION AND WORK EXPERIENCE Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related quantitative field is preferred, or a combination of education and equivalent experience.7+ years’ experience in data engineering, with a proven track record of designing and implementing complex data solutions.3+ years’ experience in a leadership or managerial role, successfully leading and developing data engineering teams. KNOWLEDGE, SKILLS, ABILITIES Strong leadership, team-building, and interpersonal skills.Expertise in data modeling, ETL/ELT development, and data warehousing concepts (e.g., Kimball, Inmon).Proficiency in programming languages such as Python, Scala, or Java.Extensive experience with big data technologies (e.g., Apache Spark, Hadoop, Kafka, Flink).Deep understanding of cloud-based data platforms and services (e.g., AWS Redshift, S3, Glue; Azure Synapse, Data Lake Storage, Data Factory; Google BigQuery, Cloud Storage, Dataflow).Proficient in SQL and experience with various database technologies (e.g., relational, NoSQL, columnar).Experience with data pipeline orchestration tools (e.g., Apache Airflow, Prefect, Dagster).Solid understanding of data governance, data quality, data lineage, and data security principles and practices.Excellent problem-solving, analytical, and critical thinking skills.Strong project management skills, with the ability to manage multiple priorities and deadlines.Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.Experience with DevOps and DataOps methodologies and tools (e.g., CI/CD, infrastructure-as-code).Familiarity with business intelligence tools (e.g., Power BI, Tableau) and their data integration needs.Strategic mindset with the ability to align data engineering initiatives with overall business objectives. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286012773

Summit Utilities Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026). Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We are pleased to announce an exciting opportunity for a Manager of Data Engineering (SGL35) to join our team. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas. POSITION SUMMARY A Manager of Data Engineering leads and mentors the data engineering team, overseeing the design, development, implementation, and maintenance of scalable and robust data infrastructure and pipelines. Successful candidates are strategic thinkers, possess strong leadership qualities, and are adept at managing complex data projects in a fast-paced environment. They are responsible for ensuring data quality, integrity, and accessibility across the enterprise. A Manager of Data Engineering collaborates daily with IT leadership, data engineers, scientists, analysts, and business stakeholders to define data strategy, address data needs, and drive data-informed decision-making. They must foster a culture of innovation and continuous improvement within the data engineering team. PRIMARY DUTIES AND RESPONSIBILITIES Lead, manage, and mentor a team of data engineers and analysts, fostering their professional growth and development.Oversee the architecture, design, and implementation of enterprise-level data warehousing, data lakes, and data pipeline solutions.Define and enforce data engineering best practices, standards, and methodologies.Collaborate with cross-functional teams, including data science, business intelligence, and application development, to understand data requirements and deliver effective solutions.Ensure the reliability, scalability, and performance of data infrastructure and systems.Develop and implement strategies for data quality management, data governance, and data security.Manage the full lifecycle of data engineering projects, including planning, execution, monitoring, and delivery.Evaluate and recommend new technologies, tools, and techniques to enhance data engineering capabilities.Drive automation of data processes to improve efficiency and reduce manual intervention.Communicate effectively with technical teams and business stakeholders regarding project status, risks, and outcomes.Establish and monitor key performance indicators (KPIs) for the data engineering team and data systems.Troubleshoot and resolve complex data-related issues in a timely manner.Develop and manage the budget for the data engineering department.Stay current with industry trends and advancements in data engineering and big data technologies.Champion a data-driven culture within the organization. EDUCATION AND WORK EXPERIENCE Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related quantitative field is preferred, or a combination of education and equivalent experience.7+ years’ experience in data engineering, with a proven track record of designing and implementing complex data solutions.3+ years’ experience in a leadership or managerial role, successfully leading and developing data engineering teams. KNOWLEDGE, SKILLS, ABILITIES Strong leadership, team-building, and interpersonal skills.Expertise in data modeling, ETL/ELT development, and data warehousing concepts (e.g., Kimball, Inmon).Proficiency in programming languages such as Python, Scala, or Java.Extensive experience with big data technologies (e.g., Apache Spark, Hadoop, Kafka, Flink).Deep understanding of cloud-based data platforms and services (e.g., AWS Redshift, S3, Glue; Azure Synapse, Data Lake Storage, Data Factory; Google BigQuery, Cloud Storage, Dataflow).Proficient in SQL and experience with various database technologies (e.g., relational, NoSQL, columnar).Experience with data pipeline orchestration tools (e.g., Apache Airflow, Prefect, Dagster).Solid understanding of data governance, data quality, data lineage, and data security principles and practices.Excellent problem-solving, analytical, and critical thinking skills.Strong project management skills, with the ability to manage multiple priorities and deadlines.Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.Experience with DevOps and DataOps methodologies and tools (e.g., CI/CD, infrastructure-as-code).Familiarity with business intelligence tools (e.g., Power BI, Tableau) and their data integration needs.Strategic mindset with the ability to align data engineering initiatives with overall business objectives. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status. Equal employment opportunity, including veterans and individuals with disabilities. PI286012721