Desktop EngineerLeidos
Description
Leidos’ Health Sector is seeking a Desktop Engineer – Junior to work full time onsite in Bethesda, MD
Candidates MUST:
Be local to the DC area, willing to work full time onsite in Bethesda, MD AND be a US Citizen or US Person (Green Card Holder) currently located in the UNITED STATES with the ability to obtain a Public Trust Clearance.
JOB DESCRIPTION
The Desktop Engineer – Junior provides Tier 1 and Tier 2 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.
Key Responsibilities
- Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.
- Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment.
- Support mobile and handheld devices, including Android and iOS smartphones and tablets.
- Assist with the deployment of desktop images and applications, including automated deployment tools.
- Perform basic software testing and validation for new or upgraded applications prior to deployment.
- Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed.
- Follow documented procedures to assist with application installations, upgrades, and patches.
- Maintain accurate and up-to-date technical documentation, including system configurations and troubleshooting steps.
- Assist with Active Directory tasks, including user and computer account management and group membership updates.
- Support workstation security configurations, including encryption, antivirus, firewall settings, and patching.
- Participate in desktop virtualization support activities and assist with technology evaluations as assigned.
- Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution.
- Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets.
Required Skills & Competencies
- Working knowledge of Windows 11 desktop operating systems.
- Basic understanding of desktop hardware components, peripherals, and printers.
- Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP.
- Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts.
- Strong problem-solving and critical-thinking skills with a willingness to learn.
- Ability to follow procedures, manage multiple tasks, and document work accurately in a high stressed environment.
- Strong verbal and written communication skills with a customer-focused mindset.
Required Education:
- A.A. in Computer Science or related field with 3 years of relevant experience
OR - B.S. in Computer Science or related field with 2 years of relevant experience
- CompTIA A+, Network+, or Security+
Required Experience
- 3 years of experience providing desktop or technical support in an enterprise or corporate environment.
- Hands-on experience supporting Windows desktops, laptops, and peripherals.
- Experience working in a large organization or government environment is a plus.
Highly Desired Certifications:
- Microsoft entry-level certifications (MCP or equivalent)
Desired Skills
- Exposure to macOS support.
- Familiarity with mobile device management (MDM) solutions.
- Basic knowledge of Windows Server environments.
- Prior experience supporting Federal or NIH/HHS environments.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
March 23, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
