Desktop Support Technician III (Intune & BigFix)Leidos
Description
The Desktop Support Technician III (Intune & BigFix) provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.
REQUIRED: Hands-on experience with BOTH Microsoft Intune AND IBM BigFix (minimum 1 year). Applications without this experience will not be considered.
Role is full time ONSITE in Bethesda, MD.
Candidates MUST:
be local to the DC area
AND
Be US Citizens or Green Card holders with the ability to obtain a Public Trust Clearance
KEY RESPONSIBILITIES
- Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices
- Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment
- Support mobile and handheld devices, including Android and iOS smartphones and tablets
- Assist with the deployment of desktop images and applications, including automated deployment tools
- Perform basic software testing and validation for new or upgraded applications prior to deployment
- Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed
- Follow documented procedures to assist with application installations, upgrades, and patches
- Maintain accurate and up-to-date technical documentation, including system configurations and troubleshooting steps
- Assist with Active Directory tasks, including user and computer account management and group membership updates
- Support workstation security configurations, including encryption, antivirus, firewall settings, and patching
- Participate in desktop virtualization support activities and assist with technology evaluations as assigned
- Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution
- Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets
REQUIRED EDUCATION AND EXPERIENCE
- A.A. in Computer Science or related field with 4 years of relevant experience OR B.S. in Computer Science or related field with 2 years of relevant experience
- Minimum 1 year of experience working with Intune and BigFix (Mandatory)
- Minimum 4 years of experience providing desktop or technical support in an enterprise or corporate environment
- Experience working with ticketing systems such as ServiceNow
- Hands-on experience supporting Windows desktops, laptops, and peripherals.
- Experience working in a large organization or government environment is plus
- Working knowledge of Windows 11 desktop operating systems.
- Strong understanding of desktop hardware components, peripherals, and printers
- Experience with Microsoft 365 application support
- Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP
- Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts
- Strong problem-solving and critical-thinking skills with a willingness to learn.
- Ability to follow procedures, manage multiple tasks, and document work accurately in a high-stress environment
- Strong verbal and written communication skills with a customer-focused mindset
- Prior experience supporting Federal or NIH/HHS environments is highly preferred
CERTIFICATION(S) REQUIRED:
- CompTIA A+, Network+, OR Security+
HIGHLY DESIRED:
- Microsoft entry-level certifications (MCP or equivalent)
DESIRED SKILLS
- Exposure to macOS support
- Familiarity with mobile device management (MDM) solutions
- Basic knowledge of Windows Server environments
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
April 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
