Global Cyber Security Operations Manager

National Grid (https:\\


  Full Time   Employee

United States

About the Position:
National Grid is one of the largest investor-owned energy companies in the world - covering Massachusetts, New York, Rhode Island and the UK. We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Everyday we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.

In this role, you will plan, direct and control the functions and Operations of the 24/7 Managed Security Services, Cyber Security Operations Center (CSOC).
You will monitor and analyze security events to protect National Grid information and assets from unauthorized access, misuse, modification or destruction. You will escalate to appropriate business units for validation/investigation. You will
ensure adherence to regulatory compliance, federal and state laws governing information security and industry best practices.
Position Responsibilities (including but not limited to):

Direct the functions, processes, and Operations of the SOC and ensures policies, procedures, and objectives align with industry best practices
Lead the Operations of the SOC to ensure optimal identification/resolution of security incidents, and enhance client security
Manage the collection, documentation and research of security events generated by the SOC monitoring platform
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Oversee the monitoring, identification and resolution of security events to detect threats through analysis, investigations and prioritization of events based on risk/exposure
Manage outsourced and in-house SOC services for quality performance and fulfilment of Service Level Agreements (SLA)
Develop and maintain an incident response management program that includes incident detection, analysis, containment, eradication, recovery and chain of evidence/ forensic artifacts required for additional investigations
Develop, maintain, and submit SOC compliance reports as required by the client
Develop appropriate response strategies based on intelligence received
Communicate threats to Senior Management which may impact the client
Analyze applications functionality and new technologies to optimize effective/efficient incident review by staff and minimize client risk
Conduct scheduled and ad hoc training exercises to ensure staff are current with the latest threats and incident response techniques
Oversee and develop strategies to identify, detect, and prevent malicious activity
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of Operations
Knowledge & Experience Required:

10+ years of experience in the Cyber Security Field.
BS/BA degree or equivalent combination of related work experience.
Prior security analysis experience is required.
Experience managing a SOC is required
Prior MSS SOC Management experience highly desired.
Prior Security Engineering Experience desired.
Desirable certifications include, Security+, CEH, GCIA, GCIH, CISSP or similar.
Excellent verbal and written communication skills.
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Proficiency with case management and ticketing systems
Superior customer service skills
Phone and remote support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new analysts
Experience performing analysis utilizing SIEM technologies
Experience performing analysis utilizing IDS/AV consoles
Strong understanding of networking and associated protocols
ArcSight experience is highly desirable
Strong understanding of general cyber security concepts
Ability to pass client specific background checks is required
This position is one of National Grid?s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:IS DIgital Security & Risk
Primary Location
:IS Digital Security & Risk
Job Posting
:Aug 8, 2017, 11:28:41 AM
Unposting Date
:Oct 7, 2017, 11:59:00 PM


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