Job Title: Strategic Sales Director

Job Location: Houston, TX

We are the world’s leading logistics provider with operations in over 220 countries. In this position, you will support the Global Forwarding division of DHL that manages the flow of goods and information across a customer’s global supply chain.

As a Strategic Sales Director, you will drive GP and volume growth through customer acquisition and development of medium and large-sized business customers  within the Strategic Business Customers segment. 

You will focus on proactive hunting for new opportunities, winning profitable and strategic accounts, and maximizing growth from existing customers by leveraging DHL’s full portfolio of logistics solutions.

Duties and Responsibilities:

• Win, retain and develop medium/large-sized business customers through sales "hunting" activities within the Strategic Business Customers (SBC) segment.
• Recommend tailored solutions based on customer needs using industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Build rapport and trust with (SBC) accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration and Product teams, Trade Lane Managers, other sales channels, and local Station Management.
• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue growth.
• Perform all aspects of the sales process and update all relevant activities in the CRM daily.
• Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
• Align sales efforts with regional and product strategies.
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities

Key Requirements:

• Requires a minimum of 5 years of industry experience.
• 0-3 years of Sales Experience (international logistics sales preferred)
• Proven success in new business acquisition
• Solid PC operational knowledge along with Microsoft Office applications experience
• Knowledge of international commercial transportation (air and ocean freight required)
• Bachelor degree desired
• Experience managing medium to large, complex customer accounts
• Outgoing, upbeat and resourceful personality!
• Ability to maneuver through a global network to ensure best customer service

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

 DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

 Start YOUR career with DHL today… 

DHL Express currently has an opening for an ACS Operations Supervisor at our Erlanger, KY CVG HUB Facility. 

Summary

This position is part of the US Cargo division of DHL Aviation – Air Capacity Sales (ACS) – which is an organization that sells excess air network capacity to freight forwarders. The US ACS group is a high growth unit, with revenue tripling in the last three years to nearly $120 million. ACS is a key contributor to the success of DHL Express, as the ACS proceeds translate to reduced airline transport cost for Express.

This position will be based at the DHL CFS facility which is near Cincinnati Airport, called “CV2”. The ACS service organization is a “virtual” organization, so the management team must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance, build up density, capacity utilization, and operational unit costs.

Customer (Internal):  Given that most of the Ops staff is “virtual”, the person in this role will routinely partner with management outside the ACS organization in order to deliver the ACS service requirements. The candidate must be highly credible, persuasive, and comfortable in presenting strategy and leading a group of peers.

Customer (External):   Regularly interacts with Shippers, Freight Forwarders and Airlines to resolve service issues. The ability to be calming, compassionate, and action oriented is very important in order to support customers, during a service problem.

 Primary Duties:

Responsible for establishing and maintaining operating procedures and performance at the CV2 facility; providing exceptional service, meeting the appropriate service level targets, supporting contractual agreements, ensuring and analyzing service delivery performance,  leveraging ACS tools and technology, and driving improved performance at reduced unit costs.

Key Accountabilities:

• Provides guidelines to a cargo operation and warehouse management to ensure handling operations are consistent with the group business strategy.
• Monitors quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products, density, build and service.
• Develops a high performance, service-oriented Cargo culture within the warehouse.

People Management:

Success in this role is dependent on delivering results managing third party handlers and SGHA contract.  As a result, the person in this role must be exceptionally skillful in managing the performance of people; controlling the service level agreements and implementing Standard Operating Procedures.

Process:

Implements the ACS service policies and procedures, works with 3PH; DHL Express counterparts and Global ACS contacts to establish SOP’s and SLA’s, is responsible for the measurement and achievement of service targets, and is responsible to implement a data driven approach in driving continuous improvement in all service levels.

Technology – Support ACS systems. Educate US ACS users on how to leverage Cognos, TGV, PTGV, OCNT and CMS. Operations – Reviews daily service performance. Identifies shortfalls and assists Operations on immediate and long term recovery contingencies. (E.g. station staffing issues, Import Customs delay, lost Export documentation, shipment misroutes, etc...). Customer management – Personally handles escalated complaints from key account management. Build Planning – Work with Capacity Management, Network Operations, Network Planning, Load Control and ground handling operations to ensure ACS capacity is utilized as planned. Work with CFS management team to improve Unit Load Device utilization in order to maximize ACS revenue opportunities. Analysis and Quality Improvement – Support GSOP; data, metrics, and analytical capabilities needed to measure and improve service performance and reduce unit costs. Focus areas include:

·        

o    Connectivity

o    Regulatory & Security, Scanning & Check-point compliance

o    Flown as booked / Splits reduction / Service quality / Performance management

• Capacity utilization –analysis of ACS capacity utilization, overnight vs second day splits, overbooking, etc... for purposes of creating incremental revenue opportunities

Qualifications - Internal

•  Skill & Qualifications:
• Proficient in Microsoft (Excel, Word, Outlook, Power Point), database and web-based applications
• Highly competent compiling and analyzing data in Excel and being able to perform analysis and draw insights. Access, VB, etc. a plus.
• Ability to work within a team environment with competing viewpoints/objectives.
• Strong verbal and written communication skills - must be adept at presenting ideas and concepts to groups in both formal and informal settings.
• Willingness to get deeply involved in a fast-paced 24/7 logistics operation at different times of the day and in various warehouse/airport environments

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

 DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

 Start YOUR career with DHL today… 

DHL Express currently has an opening for an ACS Operations Supervisor at our Erlanger, KY CVG HUB Facility. 

Summary

This position is part of the US Cargo division of DHL Aviation – Air Capacity Sales (ACS) – which is an organization that sells excess air network capacity to freight forwarders. The US ACS group is a high growth unit, with revenue tripling in the last three years to nearly $120 million. ACS is a key contributor to the success of DHL Express, as the ACS proceeds translate to reduced airline transport cost for Express.

This position will be based at the DHL CFS facility which is near Cincinnati Airport, called “CV2”. The ACS service organization is a “virtual” organization, so the management team must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance, build up density, capacity utilization, and operational unit costs.

Customer (Internal):  Given that most of the Ops staff is “virtual”, the person in this role will routinely partner with management outside the ACS organization in order to deliver the ACS service requirements. The candidate must be highly credible, persuasive, and comfortable in presenting strategy and leading a group of peers.

Customer (External):   Regularly interacts with Shippers, Freight Forwarders and Airlines to resolve service issues. The ability to be calming, compassionate, and action oriented is very important in order to support customers, during a service problem.

 Primary Duties:

Responsible for establishing and maintaining operating procedures and performance at the CV2 facility; providing exceptional service, meeting the appropriate service level targets, supporting contractual agreements, ensuring and analyzing service delivery performance,  leveraging ACS tools and technology, and driving improved performance at reduced unit costs.

Key Accountabilities:

• Provides guidelines to a cargo operation and warehouse management to ensure handling operations are consistent with the group business strategy.
• Monitors quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products, density, build and service.
• Develops a high performance, service-oriented Cargo culture within the warehouse.

People Management:

Success in this role is dependent on delivering results managing third party handlers and SGHA contract.  As a result, the person in this role must be exceptionally skillful in managing the performance of people; controlling the service level agreements and implementing Standard Operating Procedures.

Process:

Implements the ACS service policies and procedures, works with 3PH; DHL Express counterparts and Global ACS contacts to establish SOP’s and SLA’s, is responsible for the measurement and achievement of service targets, and is responsible to implement a data driven approach in driving continuous improvement in all service levels.

Technology – Support ACS systems. Educate US ACS users on how to leverage Cognos, TGV, PTGV, OCNT and CMS. Operations – Reviews daily service performance. Identifies shortfalls and assists Operations on immediate and long term recovery contingencies. (E.g. station staffing issues, Import Customs delay, lost Export documentation, shipment misroutes, etc...). Customer management – Personally handles escalated complaints from key account management. Build Planning – Work with Capacity Management, Network Operations, Network Planning, Load Control and ground handling operations to ensure ACS capacity is utilized as planned. Work with CFS management team to improve Unit Load Device utilization in order to maximize ACS revenue opportunities. Analysis and Quality Improvement – Support GSOP; data, metrics, and analytical capabilities needed to measure and improve service performance and reduce unit costs. Focus areas include:

·        

o    Connectivity

o    Regulatory & Security, Scanning & Check-point compliance

o    Flown as booked / Splits reduction / Service quality / Performance management

• Capacity utilization –analysis of ACS capacity utilization, overnight vs second day splits, overbooking, etc... for purposes of creating incremental revenue opportunities

Qualifications - Internal

•  Skill & Qualifications:
• Proficient in Microsoft (Excel, Word, Outlook, Power Point), database and web-based applications
• Highly competent compiling and analyzing data in Excel and being able to perform analysis and draw insights. Access, VB, etc. a plus.
• Ability to work within a team environment with competing viewpoints/objectives.
• Strong verbal and written communication skills - must be adept at presenting ideas and concepts to groups in both formal and informal settings.
• Willingness to get deeply involved in a fast-paced 24/7 logistics operation at different times of the day and in various warehouse/airport environments