CSRA is looking for a Technical Writer who holds TS/SCI with poly for a full time position, located in Annapolis Junction, MD.
CSRA will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. CSRA will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Writes, rewrites and/or edits Technical documents such as Technical procedure manuals, user manuals, operational specifications, knowledge articles, and related Technical publications to communicate clearly and effectively Technical specifications and instructions to a wide range of audiences. Acquires subject knowledge by interviewing product developers and technicians, observing performance of production methods, and referring to Technical specifications. Conducts quality review of materials, to include proofreading and editing.
Essential job functions
? Responsible for the preparation, review, revision, and maintenance of Technical documents including user documentation
? Writes and edits Technical documentation for all of the project's standard operating procedures and how-to documentation
? Creates implementation guides and end-user guides for self-help; provides data flow documentation and formats Technical publications from pamphlets, Technical drawings, and consulations with Technical personnel and other resources.
? AA or equivalent + 4 yrs related experience or BA or equivalent + 2 yrs related experience
? Active TS/SCI clearance with poly required