Slot Technician II - Full TimePENN Entertainment
Job Summary
- Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment.
- Reports serious technical problems or abnormalities to leadership.
- Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment.
- Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts.
- Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment.
- Conducts maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment.
- Participates in the installation, movement, and removal of gaming-related equipment to ensure a seamless transition in slot moves.
- Responsible for ensuring that all gaming regulations and safety standards are met.
- Maintains knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Slot Technical Department.
- Responsible for the proper safeguarding of assigned assets. Reports concerns to leadership as soon as they are known.
- Ensures work area is always clean.
- Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.