Field Service Technician (Field Service Tech)Hiab USA

We're looking for someone with 4-6 years of experience as a Field Service Technician who thrives in a hands-on, customer-facing role. In this position, you'll be out in the field diagnosing, maintaining, and repairing a variety of equipment to keep our clients up and running. You'll work independently while managing your schedule and service calls efficiently. If you're mechanically inclined, reliable, and enjoy solving problems on the go, this could be a great fit for you.

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions

• Follow applicable safety rules, agreed working practices and environmental requirements

• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager

• Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines

• Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager

• Recognize sales opportunities and communicate to District Service Manager

• Coach/tutor junior colleagues and trainees as necessary

• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position

• Valid Driver’s License is required

• No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed

• High School diploma or equivalent is required

• 5+ years of mechanical, hydraulic and electrical operations

• Appropriate diagnostic and troubleshooting skills

• Own tools required

• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

Hiab USA is the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions. With strong, world-class brands, Hiab USA delivers equipment built for more capacity, flexibility, and productivity across industries including waste and recycling in North America. The company is committed to innovation, including revolutionizing crane operator training to meet the evolving needs of the industry. Joining Hiab USA means being part of a globally recognized organization that continues to strengthen its market position and push the boundaries of load handling technology.