Bilingual Senior Workforce Manager Support Consultant / Consultant(e) principal(e) en soutien la gestion des effectifs bilingueADP

ADP is hiring a Bilingual Senior Workforce Manager Support Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?

• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?

• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Senior Workforce Manager Support Consultant , you'll work closely with clients and internal team members to create important reports that meet our clients' business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work.

Each day, you'll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements.

Service Delivery at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. Senior Workforce Manager Support Consultant for Time and Attendance plays a key role in growing ADP's customer relationships, client loyalty, creating positive defining moments while providing software and service support to ADP's Next Gen and Legacy clients.

This position seeks a dynamic individual who excels in comprehensive problem analysis and possesses a strong passion for executing strategic initiatives along with helping others grow. The ideal candidate will be driven to foster transformational change in processes and demonstrate proficiency in software support, effective communication, data review, quality assessment(s), BU collaborative efforts & associate training. Commitment to employee-centric practices, a result-oriented mindset, and alignment with ADPs Mission, Vision and Values, as well as the principles of excellent service, are essential.

As with all roles within ADP, successful performance in this role will provide a host of additional opportunities for professional growth. We encourage candidates to consider their enthusiasm for contributing to the evolution and ongoing development of our frontline associates & partners. If your answer is YES, this role may be the perfect fit for you!

Ready to #MakeYourMark? Apply now!

To learn more about careers in Custom Reporting at ADP , visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/

What youll do: Responsibilities

What you can expect on a typical day:

• Take the lead in client escalations.

• Be our clients advocate within ADP. Take ownership of all issues raised by clients and see them through to completion.

• Manage risk, identify gaps, and develop solutions for large scale changes impacting HRTech and HRO Service clients.

• Proactively look into future issues and recommend steps to mitigate.

• Participate & comply with the 3/2 flexible work model.

• Demonstrate the ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset.

• Document all activities through meticulous Service Request management.

• Engage with clients directly through virtual meetings and email correspondence.

TO SUCCEED IN THIS ROLE: Requirements

• Proven track record for delivering superior customer service.

• Exceptional service request management.

• Excellent time management skills.

• Aptitude to learn new software applications.

• Strong influencing skills, interpersonal skills and organizational skills.

• Strong attention to detail.

• Strong communication written and oral.

• 3+ Years of experience with ADP Time & Attendance products including ADP Workforce Manager and Enhanced Time .

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADPs headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Post-secondary diploma or equivalent.

• 6+ years of customer service experience.

• Knowledge of Excel VBA scripts and macros.

• Advanced familiarity with Workforce Manager and Enhanced Time including knowledge of EDAs, Boomi integrations, non-production realms and API access.

• Excellent troubleshooting skills.

• Strong data analysis skills including Excel, SQL queries and related tools.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being because healthy associates are happy ones.

• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.

• Innovate. Problem-solve. Shape the future of work with people you like.

• Balance work and personal time. Flexibility to integrate work more easily in your everyday life *.*

• Go Global. With operations around the world, exciting new networking opportunities abound.

• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

ADP recrute un(e) Consultant(e) principal(e) en soutien la gestion des effectifs bilingue

• Souhaitez-vous faire voluer votre carrire dans un environnement agile et dynamique offrant de nombreuses possibilits davancement?

• Souhaitez-vous apprendre en continu grce des possibilits de formation continue, de perfectionnement et de mentorat?

• Souhaitez-vous pouvoir tre vous-mme au sein dune culture qui valorise lquit, linclusion et le sentiment dappartenance, et qui cre un espace scuritaire propice la diversit des points de vue et des ides?

Eh bien, ce poste est peut-tre fait pour vous. Prt laisser votre marque?

En tant que conseiller senior en soutien la gestion de Workforce Manager, vous travaillerez en troite collaboration avec les clients et les membres de lquipe interne afin de produire des rapports essentiels qui rpondent aux besoins daffaires de nos clients. Ce poste vous amnera mettre profit vos comptences analytiques, collaborer avec vos collgues, bien grer votre temps et assumer la responsabilit de votre travail.

Au quotidien, vous travaillerez en troite collaboration avec les clients afin de cerner leurs besoins daffaires et de les aider trouver les solutions les mieux adaptes leurs exigences particulires.

La livraison de services chez ADP. Notre objectif est de permettre aux clients que nous servons, dtre des employeurs plus efficaces. Vous pouvez y contribuer en collaborant avec dautres collaborateurs dADP afin de garantir que nos produits et services produisent des rsultats gagnants. Le soutien expert que vous apportez peut permettre nos solutions de gestion de la main-duvre de se dmarquer sur un march mondial de plus en plus concurrentiel. Le conseiller principal en soutien la gestion de la main-duvre pour la gestion d'heures et prsence joue un rle cl dans le renforcement des relations avec la clientle dADP et de la fidlisation des clients, en crant des moments marquants et positifs tout en offrant un soutien logiciel et de service aux clients Next Gen et Legacy dADP.

Ce poste sadresse une personne dynamique qui excelle dans lanalyse approfondie des problmes et qui fait preuve dune grande passion pour la mise en uvre dinitiatives stratgiques ainsi que pour laccompagnement des autres dans leur dveloppement. Le candidat idal sera dtermin favoriser une transformation des processus et fera preuve de comptences en matire de soutien logiciel, de communication efficace, danalyse de donnes, dvaluation de la qualit, de collaboration au sein de lunit daffaires et de formation des collgues. Il est essentiel de faire preuve dun engagement envers des pratiques axes sur les employs, dun tat desprit ax sur les rsultats et dune adhsion la mission, la vision et aux valeurs dADP, ainsi quaux principes dexcellence du service.

Comme pour tous les postes au sein dADP, une performance russie dans ce rle vous ouvrira une multitude doccasions supplmentaires dpanouissement professionnel. Nous encourageons les candidats rflchir leur enthousiasme contribuer lvolution et au dveloppement continu de nos collaborateurs et partenaires de premire ligne. Si votre rponse est OUI, ce poste pourrait bien tre celui quil vous faut!

Prt(e) laisser votre marque? Postulez ds maintenant!

To learn more about careers in Custom Reporting at ADP , visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/

Ce que vous ferez : Responsabilits

quoi ressemble une journe typique :

• Prendre en charge les escalades clients.

• Dfendre les intrts des clients au sein dADP.

• Grer les risques, identifier les carts et laborer des solutions.

• Anticiper les problmes potentifs et recommander des mesures dattnuation.

• Participer au modle de travail flexible 3/2.

• Faire preuve de rsilience et inspirer les autres.

• Documenter toutes les activits grce une gestion rigoureuse des demandes de service.

• Communiquer avec les clients par runion virtuelle et courriel.

POUR RUSSIR DANS CE RLE : Exigences

• Exprience dmontre en service la clientle.

• Excellente gestion des demandes de service.

• Excellentes aptitudes en gestion du temps.

• Capacit apprendre de nouveaux logiciels.

• Solides comptences dinfluence, interpersonnelles et organisationnelles.

• Grande attention aux dtails.

• Excellentes aptitudes de communication crite et orale.

• Plus de 3 ans dexprience avec ADP Workforce Manager et Enhanced Time .

*Pour les candidats du Qubec : Bien que la matrise du franais soit requise pour les postes bass au Qubec, lutilisation de langlais est galement ncessaire en raison de la nature mondiale de lentreprise et de la ncessit dinteragir avec le sige social dADP ainsi quavec ses sites internationaux.

Atouts supplmentaires : Qualifications privilgies

• Diplme dtudes postsecondaires ou quivalent

• Plus de 6 ans dexprience en service la clientle

• Connaissance des scripts et macros Excel VBA.

• Connaissance avance de Workforce Manager et Enhanced Time .

• Excellentes aptitudes de dpannage.

• Solides comptences en analyse de donnes, Excel et SQL.

VOUS AIMEREZ TRAVAILLER ICI CAR VOUS POURREZ :

• Prendre soin de votre sant mentale et de votre bien-tre.

• Joindre une entreprise engage dans sa communaut.

• Dvelopper vos connaissances grce la formation continue.

• Crer. Innover. Rsoudre des problmes.

• Maintenir un quilibre travail-vie personnelle.

• voluer lchelle mondiale.

• Favoriser votre sentiment dappartenance.

Quattendez-vous? Postulez ds aujourdhui!

Jobs.adp.ca

#LI-EU1

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $83,500.00 - CAD $133,500.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

This job posting is for an existing job vacancy.

The company uses an artificial intelligence tool during the initial pre-screening process.

En Ontario et/ou en Colombie-Britannique (sil y a lieu), la fourchette indique reprsente la rmunration totale prvue, y compris la paie de vacances et la prime la cible. Bien que la prime ait t calcule dans le cadre de la rmunration annuelle prvue pour ce rle, elle est base sur plusieurs facteurs, y compris, mais sans sy limiter, les rsultats de lentreprise, le rendement annuel individuel et les directives de lentreprise.

Cette annonce concerne un poste vacant existant.

Lentreprise utilise un outil dintelligence artificielle lors du processus de prslection initial.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPs operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.