Customer Service RepresentativeAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Customer Service Representative for a fully remote contract opportunity supporting customers in the healthcare services industry. This role is ideal for candidates who enjoy helping others, solving problems, and working in a fast-paced call center environment.

As a Customer Service Representative, you will assist customers with inquiries, document interactions accurately, and provide professional support while navigating multiple computer systems. This opportunity offers paid training, a structured remote work environment, and the chance to build valuable healthcare customer service experience with a supportive team.

The ideal candidate is dependable, communicative, comfortable using technology, and able to work independently from a quiet home workspace.

Key Responsibilities

- Respond to customer inquiries by phone and provide accurate, professional support.
- Document customer interactions clearly and completely in internal systems.
- Navigate multiple computer systems to research information and resolve questions.
- Provide courteous, patient, and solution-focused service in a high-volume call center environment.
- Follow established procedures, compliance guidelines, and service standards.
- Maintain reliable attendance and meet expectations for remote work performance.

Compensation and Benefits

- Pay rate: $17.00 to $18.00 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Fully remote.
- Paid training provided.
- Training schedule: Monday-Friday, 8:00 AM to 4:30 PM ET.
- 100% attendance is required during training.
- Operating hours: Monday-Friday, 8:00 AM to 8:00 PM ET.
- Candidates must be flexible to work scheduled shifts during operating hours, including occasional evenings and weekends as business needs require.
- Occasional Saturdays and Sundays may be required during peak periods or open enrollment.