Full-Time Customer Care Coordinator: Fort Bragg, NC areaHilton

Hilton Worldwide is pleased to offer an upcoming Customer Care training class for new hires in the Fort Bragg, NC area! As a Customer Care Coordinator, you will maximize customer satisfaction for our HHonors Members by responding to incoming telephone calls from members pertaining to their accounts, promotional mailings and statements, point accruals, redemption and other aspects of the HHonors program. You will be given the tools to consistently provide top-notch service and assist in reservation sales as needed.

• Full-Time Hours including Saturday, Sunday and 3 Weekdays
• Permanent Scheduling that You Can Depend On
• Great Benefits, No Commute, Travel Discounts & More

Job Requirements:

• High school diploma or equivalent
• Minimum 1+ years' experience in a customer focused role
• Minimum 6 months experience working in a performance driven role where you had specific metrics/goals
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Advanced technical skills computer skills, including ability to easily navigate multiple screens, talk and type at the same time, and troubleshoot basic computer issues.

Preferred Qualifications:

• Associate's or Bachelor's Degree
• Previous experience in the hospitality or travel industry

Technical Equipment Requirements:

Hilton Worldwide is pleased to provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, keyboard & mouse, headset compatible with hard drive, flash drive, and Ethernet cable.

Final Candidates must provide the following:

• Monitor
• Landline phone with dial pad
• Headset compatible with phone
• Speakers
• Webcam
• Surge protector
• Dedicated landline (cellular phones, or VoIP phones are not permitted)
• High speed wired internet connection (wireless is not permitted)
• Home office free from background noise and distractions

You must be able to confirm that you have current accounts for both landline and wired internet before being considered for a final job offer.

Compensation:

Base pay for this position is $11.00 per hour.

Schedule Requirements:

In this work from home position, you will be working both Saturday & Sunday, plus hours during the week. You will have 2 days off during the weekday. You will need to be available to work 40 hours per week. Your hours will include weekend hours and some holidays.

Training:

• Mandatory on-site Paid Orientation for this position that will be on Monday, January 25, 2016 from 8:30a.m. - 5:00 p.m. Orientation will be held at the Hampton Inn Fayetteville, 1700 Skibo Rd, Fayetteville, NC.
• Mandatory 5 week onsite paid training for this position will beginMonday, February 1, 2016. Training location will be in the Fort Bragg area; specific location details are being confirmed.

Application Process:

After submitting your application, if you meet the basic qualifications for this position, you will be invited to take a digital interview through HireVue. After submitting your video interview with HireVue, and if your qualifications meet our requirements, a recruiter will contact you regarding next steps in the process.

Full Time Benefits:

• Base Salary
• Medical, Dental, and Vision Insurance - Eligible after 90 days of employment
• 401(k) - Eligible after 90 days of employment
• PTO - Paid Time Off (accrual based on hours worked)
• TMTP - Team Member and Family Travel Program (discounts on travel for you and your family) Eligible to participate after completion of training

About Hilton:

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

EOE/AA/Disabled/Veteran

EOE/AA/Disabled/Veterans