Remote Customer Experience Associate- Call CenterService King Collision Repair Centers

Champions Do More

Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.

Its the Crash Champions DNA and its the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.

This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.

This position is remote and the candidate needs to be located in Omaha, NE

Care Center Hours of Operation:

The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.

• M-F 10am-7pm CST

• Saturday 8am-12pm CST rotating (subject to change due to business needs)

Included:

• Overtime opportunities based on business need

• Employee engagement, coaching and pay-for-performance culture

• Monthly Performance Bonus opportunities up to $400 based on performance results

• Structured job advancement and promotion opportunities through Career Progression Program

• Opportunity to learn and participate in different aspects of the business beyond your role

Responsibilities

• Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures

• Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management

• Assist customers with setting up rental reservations and scheduling tows

• Exhibit a sense of urgency towards daily workload

• Convey empathy and confidence on all internal and external customer interactions

• Respond to inquiries by clarifying, researching, planning, and implementing

• Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer

• Execute job while multitasking across multiple communication channels

• Execute department processes and procedures to maintain assignment integrity

• To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement

• Always acting in a manner that creates positive outcomes for our customers

• Able to keep customer and company information confidential

• All other duties as assigned by management

Skills:

• Excellent Verbal Communication

• Able to Actively Listen

• Friendly and Pleasant Phone Demeanor

• Computer Based Documentation

• Strong Attention to Detail

• Ability to Multitask

• Problem Solving

Qualifications

• High School diploma or G.E.D

• Ability and flexibility to work rotating Saturday's & other work schedules

• Modem and high-speed internet that meet minimum requirements

Preferred Qualifications:

• Six months of customer service experience and/or contact center experience

Submit a Referral (https://corporate-crashchampions.icims.com/jobs/2322/remote-customer-experience-associate--call-center/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834383836)

Job Post Information* : Posted Date 5 days ago (12/21/2023 5:22 PM)

Job ID 2023-2322

# of Openings _1_