Director of Sales Worldwide Accounts (Association) - Hilton Corporate (remote based)Hilton

The Director of Sales Worldwide Accounts - Association Group Sales will be responsible for the development, solicitation, and management of assigned accounts within the Association group vertical market and as determined by the Executive Director and/or Managing Director of Association Group Sales.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Director of Sales Worldwide Accounts - Association Group Sales will responsible for complete qualification of each account to determine at a minimum number of events, total revenue potential, booking patterns and history, decision-making factors, event, business, and personal needs, as well as resources and competition. The Team Member will generate business opportunities to all Hilton Worldwide domestic and international hotels.

Other key priorities are listed below:

• Responsible for achieving booked revenue quotas for domestic business, lead, personal call, and entertainment call quotas

• Develop and execute a focused sales solicitation plan for distressed, holiday and need periods of hotels

• Establish and maintain strong relationships with accounts

• Assist hotels during sales trips to destination cities

• Make introductions to clients during sales calls, tradeshows, conventions, and local events

• Assist hotels with conflict resolution, contract negotiation, support of hotels' business and revenue needs, and closing sales

• Maintain Global GSE records, including call reports, meeting profiles, history, and traces

• Responsible for timely documentation of sales activity through lead and call reports

• Submit monthly reports and as requested reports

• Complete projects and deliverables in an accurate and timely manner

• Adhere to Hilton Worldwide Sales policies and procedures, standard practice instructions, anti-trust guidelines and code of ethics at all times

• Maintain a rapport with National Accounts via the following:

  • Breakfast, lunch, or dinner appointments; entertainment as appropriate

  • Notes to Board of Directors and executives at meetings and conventions

  • Field trips and site inspections with customers to review hotels where good potential exists

  • Attend appropriate Board meetings, planning committees, and conventions for visibility

  • Special promotion items, where applicable and with approval

  • Complimentary rooms, when feasible, which proves beneficial

  • Identifying birthdays, anniversaries, and special events to show recognition

  • Obtain and present Diamond or Gold Cards to key corporate, association, and industry leaders

• In covering the assigned territory, field trips are scheduled into those areas of highest potential

• The following procedures are used when making a field trip:

  • Regular accounts are called on according to category
  • Conduct site inspection of hotels to be continually updated on the facilities and stay in touch with management
  • Hotels are informed in advance of intended visit and sales and executive offices visited
  • Review of competition and site inspection of the same

• Many activities are planned during the year to develop new customers, improve business opportunities with existing customers and keep Hilton Worldwide before the buyer

• The following are some of the activities used for promotions. Please note that many special events involve the Directors of Sales, Worldwide Accounts for planning and executing

  • Special tradeshow promotion when feasible
  • Industry events
  • Association and corporate luncheons and dinners
  • FAM Trips provided by hotels
  • Special Events - golf outings, picnics, sporting events, theater, etc.

• Prospect and Develop New Accounts via the following:

  • Newspaper and magazine promotion announcements
  • Reader board information acquired
  • Correspondence from hotels on bookings and proposals
  • Customer recommendations
  • Industry lists
  • Trade publications

• Several different reports are made during the normal solicitation process. The following are the reports and distribution:

  • Daily call reports on file solicitation with information on all accounts and events
  • File (account and event notes, history and profile information)
  • Hotels concerned
  • Worldwide Sales Office, if appropriate
  • Corporate Sales Office, if appropriate
  • Regional Hilton Inns Support Center, if appropriate when owner-operated property involved
  • Monthly Activity Report giving all the daily and weekly activities, including solicitation, entertainment, personal calls, leads, and booked revenue points, submitted to the Executive Director
  • Monthly expense report(s) submitted to the Executive Director
  • Special reports requested are to be submitted in a timely manner and submitted as directed by the Executive Director

• Ability to manage change, resolve conflicts and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity

• Absolute discretion and confidentiality regarding sensitive information

• Good listening skills and excellent time management skills

• Ability to effectively and professionally resolve conflicts

• Ability to direct collaborative efforts of direct reports and possibly other resources throughout the Hilton Worldwide organization, possibly including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals

• Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem solving skills among direct reports and other team members as appropriate

• Ability to advocate and implement professional development for self, direct reports and others, including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organization's standards for performance feedback

• Ability to evaluate and identify opportunities from a strategic perspective, including the ability to develop, prioritize and implement plans to meet organization's core strategic goals

• Ability to assimilate new concepts and practices into position and the department and provide effective training to subordinates for on-the-job training, policies and procedures, departmental training topics and professional development

• Ability to work independently and manage the independent work of other Team Members as appropriate; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration

• Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in keeping with core strategic goals

EOE/AA/Disabled/Veterans