WFH Spanish-English CSRAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

We are seeking a Bilingual Spanish-English Customer Service Representative for a contract customer support opportunity supporting a healthcare-related contact center program. This Bilingual Senior Customer Service Representative role is ideal for a service-focused professional who can assist members, providers, and stakeholders with healthcare benefits, eligibility, enrollment, and program information.

Key Responsibilities

- Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
- Provide accurate information related to healthcare eligibility, enrollment, benefits, services, and program requirements.
- Research, investigate, and resolve complex or escalated customer issues using multiple systems and records.
- Process enrollment, disenrollment, and other program transactions while meeting quality and compliance expectations.
- Collaborate with internal teams and external partners to resolve inquiries efficiently.
- Maintain confidentiality and security of customer information while meeting productivity and performance goals.

Compensation and Benefits

- Pay rate: $17.46 per hour for bilingual candidates.
- Job type: Contract/Temporary.
- Work arrangement: Remote / Work From Home.