Customer Service Representative-WFHAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking dependable full-time Customer Service Representative-WFH candidates for a contract/temporary opportunity in the energy and utilities industry. This remote call center role is a strong fit for customer-focused professionals who enjoy helping people, solving problems, and working in a structured, performance-driven environment.

As a Customer Service Representative-WFH, you will support customers with utility billing questions, service requests, account updates, emergency calls, payment arrangements, and assistance program referrals. This opportunity offers a supportive team setting, clear expectations, structured 13-week training, and the chance to build valuable experience in a high-demand customer support field.

The ideal candidate is reliable, patient, detail-oriented, and comfortable using multiple computer systems while delivering professional service from a secure home workspace. Success in this role requires strong communication skills, adaptability, sound judgment, and a positive attitude toward learning and teamwork.

Key Responsibilities

- Respond to inbound customer calls regarding utility bills, meter reads, service requests, emergency calls, account inquiries, and payment questions.
- Process move-ins, service transfers, refunds, compensation requests, payment arrangements, and account updates.
- Investigate billing accuracy concerns and route escalated customer issues for resolution when needed.
- Initiate service orders, provide service order status updates, and direct customers to appropriate self-service channels.
- Refer customers to special programs such as Energy Assistance, CRISIS, Dollar Energy, or other available support resources.
- Meet individual deadlines, call center performance metrics, and team goals while working cooperatively in a remote environment.

Compensation and Benefits

- Pay rate: $22 to $24 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Work from home.
- Location: Chester, VA.
- Candidates must be within a 45-mile radius.
- Schedule availability required between 7:00 a.m. and 7:00 p.m.
- Must be able to attend 100% of the 13-week training program.