Senior Director Commercial Luxury Sales Operations Americas - Remote basedHilton

The Commercial Senior Director of Luxury Sales Operations Americas will be responsible for developing a commercial strategy covering all segments and channels to maximize revenue and profit performance of the owned and managed Waldorf Astoria and Conrad hotels in the Americas. The Team Member will lead the execution of the commercial strategy through managing the Revenue Management, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams and activity, and through working effectively with area support teams.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Commercial Senior Director of Luxury Sales Operations Americas will ensure that commercial management strategies are set for all revenue streams and that all systems are used to the fullest to yield the highest possible amount of revenue from all available space, whether in rooms or meeting space. The Team Member will be a role model for the commercial community at Americas Waldorf Astoria and Conrad hotels and develop teams and individuals in these functions, as well as support hotels in deriving the most value from Hilton Worldwide Sales teams.

Other key priorities are listed below:

• Directly accountable for setting the strategy and for leading the delivery of all hotel revenues including: All Rooms Revenue, all Banquet Revenues, and all Other Revenues

• Develop and lead the commercial strategy from planning through to execution using the Hilton Worldwide Commercial Focus process

• Ensure Business Review Guidelines (current to + 5 years) and Group Pricing and Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share

• Support various Regional Directors of Sales and Marketing in leading hotel level marketing and public relations activities

• Advocate Luxury specificity among all Commercial functions

• Lead the Waldorf Astoria and Conrad Directors of Sales and Marketing to develop a clear and proactive business plan that supports the optimal mix and long term financial objectives of the hotel and region

• Lead the Directors of Revenue Management to establish the optimal mix; reviewing and validating forecasts, developing strategies for different demand periods, and reviewing and approving retail and group pricing strategies

• Liaise with regional support and brand teams to provide maximum benefit to hotel performance

• Work with the General Managers, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set

• Optimally lead to the benefit of the region, develop and maintain relationships with all stakeholders, owners, hotel teams, Hilton Worldwide matrix support teams

• In concert with the Vice President of Luxury Operations, present commercial strategies to Area President and key stakeholders

• Design, gain agreement and execute the hotels’ marketing plan under the guidance of regional marketing team (includes objectives, strategies, budget, targets in alignment with regional and global approach)

• Lead the eCommerce teams to ensure online hotel content is accurate and effective and that performance through the Hilton Worldwide brand websites is maximized

• Strategically partner with the sales and distribution teams to ensure content through third parties is accurate and performance through third party channels is optimized

• Lead the Directors of Catering and/or Events, ensuring that the group and local revenue targets are met, with high emphasis on discipline surrounding key areas of sales operation that directly influence revenue generation, forecast accuracy, and profitability

• Lead the Public Relations teams (both Corporate communications and Brand Public Relations) to maximize positive visibility and positioning of hotels

• Consistently conform to Hilton Worldwide brand standards and corporate identity and utilize all communication tools (under the guidance of regional marketing and BPS)

• Develop a detailed and real time knowledge of all competitor and market activity to maintain own position of market leadership

• Lead, engage and develop the team, and maintain a live succession plan

• Participate in the leadership activity of the region

• Conduct performance reviews for all direct reports and provide feedback for dotted line reports

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