Customer Service Call AgentAdecco USA

Energy Customer Care Agent (Work From Home)

Location: New Jersey (Remote), must reside in the state of New Jersey

Schedule: Monday-Friday 8:00 am-5:00 pm

Pay Rate: $17.66 an hour

Position Overview
We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.

Key Responsibilities

       Review and process energy efficiency incentive applications for accuracy and eligibility

       Finalize approved energy applications and ensure accurate payment processing

       Provide inbound and outbound customer support via phone and online chat

       Assist applicants and program participants with program questions and application status

       Perform back-office processing support for utility clients and their customers

       Maintain a high level of accuracy while managing repetitive data and detailed information

Required Skills & Qualifications

       Strong attention to detail and ability to focus on repetitive data-driven tasks

       Excellent customer service and communication skills (verbal and written)

       Ability to work independently in a remote environment

       Comfort working in a technical or regulated setting

       Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

       Previous customer service, call center, or data processing experience

       Experience in utilities, energy efficiency programs, or technical customer support

       Familiarity with CRM systems or application processing platforms

Work Environment

       Fully remote (work from home)

       Structured, process-driven role with consistent daily tasks

       Supportive team focused on accuracy, service quality, and customer satisfaction

Why Join Us?

       Make a meaningful impact by supporting energy efficiency initiatives

       Stable remote work opportunity

       Be part of a knowledgeable and dedicated energy services team

Pay Details: $17.66 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.