Incident Management Specialist IArcBest
Job Summary
Job Description
The Incident Management Specialist provides assistance with Safety and Security questions for ABF Freight, its subsidiaries, and outside customers.
Responsibilities
* Answer the Safety Emergency Hotline and log information for all accidents, complaints, and incidents occurring within the corporation, including hazardous material general questions, shipping paper requirements, and placarding.
* Determine course of action when receiving Emergency Hotline calls which may require extensive research with diverse resources and coordinate emergency response as needed.
* Receive, collect, and process information from roadside inspections, service center inspections, non-conformance, accident reports, injury reports, security, complaints, safety award program, driver qualification files, and incidents of workplace violence.
* Receive medical status and documentation for injured employees, classify injuries for OSHA, and process employee injury discussion reports for Claims Department.
* Train, coach, guide, and support ABF supervisors and drivers on Hours-of-Service compliance questions and log edits, including proper completion and annotation of driver logs.
* Review videos recorded on the road facing cameras in ABF tractors, classify accidents for prevention solutions, and assign appropriate personnel for coaching when needed.
* Evaluate site alarm calls and analyze and evaluate CCTV footage as directed by ABF Security to determine if repairs are needed or if law enforcement should be dispatched.
* Update driver credentials within the ELD dashboard.
* Troubleshoot and fix hardware and software issues with handheld devices.
* Train and guide field and GO personnel in Hours-of-Service, Hazardous Material handling, usage of handheld devices, electronic time clocks and on-board electronic logging devices.
* Manage incidents and direct field personnel involving hazardous and non-hazardous material spill and coordinate waste disposal between service centers and environmental management vendors.
* Maintain records, such as hazardous and non-hazardous waste manifests and associated documents and upload DoT reportable 5800 reports to PHMSA.
* Analyze hazardous material bills of lading and propose solutions to expedite shipment movement.
* Analyze and collect data to identify areas of concern and develop fact-based corrective and preventative initiatives to heighten safety awareness, promote safe Hours-of-Service driving behavior, reduce violations and improve retention, as well as develop controls for problem prevention.
* Interpret, implement, and ensure Company and departmental policies and procedures are followed and adhered to including the enforcement of Federal Motor Carrier Safety Regulations.
* Monitor, facilitate, and answer questions relating to the company drug and alcohol program policy.
* Coordinate post-accident required testing with approved vendors for drug screens and breath and alcohol tests.
* Test and review safety technology.
* Collect and distribute information for vehicle accident reviews.
* Perform root cause analysis and develop checklists for typical problems pertaining to accidents and injuries.
* Investigate speeding events and determine driver responsibility.
* Work holidays, nights, and/or weekends to provide adequate staffing to ensure 24/7/365 coverage in the Safety and Security Support Center.
* Participate in an after-hours on-call rotation.
* Travel as needed to support business operations.
* Other duties and projects, as assigned.
Requirements
Education:
* Bachelor's Degree in Criminal Justice, preferred
* Risk Management experience is a plus.
Experience:
* 2 years of equivalent experience, preferred
Computer Skills:
* Proficient in Microsoft Office Suite, preferred
Additional Requirements:
* Detailed understanding of the work environment of ABF Freight and all subsidiaries.
* Broad understanding of Hours-of-Service and hazardous material handling.
* Knowledge and experience in processing reports and maintaining files, preferred
Competencies:
* Accountability
* Coaching Others
* Conflict Management
* Decision Making and Critical Thinking
* Employee Health and Safety
* Problem Solving
* Process Management
* Producing Results
Other Details
Work Hours:
*
This position supports an overnight operation and is available on one of the following schedules:
Shift A
* Sunday: 6:00 PM - 6:00 AM
* Monday: 6:00 PM - 6:00 AM
* Tuesday: 6:00 PM - 6:00 AM
* Wednesday: 6:00 PM - 1:00 AM
Shift B
* Wednesday: 11:00 PM - 5:00 AM
* Thursday: 5:00 PM - 5:00 AM
* Friday: 5:00 PM - 5:00 AM
* Saturday: 5:00 PM - 6:00 AM
Training & Remote Work Expectations
* Initial training will be conducted onsite Monday through Friday from 8:00 AM - 5:00 PM.
* Following formal training, employees will spend several weeks working onsite alongside their assigned night-shift team to ensure a successful transition into the role.
* Upon completion of onboarding and training requirements, the position will transition to a primarily remote work arrangement.
* Occasional onsite attendance may be required for team meetings, instructor-led training, operational needs, or other business-related activities. These instances are infrequent but expected as needed.
This role requires candidates to be comfortable working overnight schedules and maintaining reliable attendance during assigned shift hours.
Travel Requirements:
* Minimal (0%-25%)
Compensation:
* This is a hourly position paid weekly.
About Us
ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
The Incident Management Specialist provides assistance with Safety and Security questions for ABF Freight, its subsidiaries, and outside customers.
Responsibilities
* Answer the Safety Emergency Hotline and log information for all accidents, complaints, and incidents occurring within the corporation, including hazardous material general questions, shipping paper requirements, and placarding.
* Determine course of action when receiving Emergency Hotline calls which may require extensive research with diverse resources and coordinate emergency response as needed.
* Receive, collect, and process information from roadside inspections, service center inspections, non-conformance, accident reports, injury reports, security, complaints, safety award program, driver qualification files, and incidents of workplace violence.
* Receive medical status and documentation for injured employees, classify injuries for OSHA, and process employee injury discussion reports for Claims Department.
* Train, coach, guide, and support ABF supervisors and drivers on Hours-of-Service compliance questions and log edits, including proper completion and annotation of driver logs.
* Review videos recorded on the road facing cameras in ABF tractors, classify accidents for prevention solutions, and assign appropriate personnel for coaching when needed.
* Evaluate site alarm calls and analyze and evaluate CCTV footage as directed by ABF Security to determine if repairs are needed or if law enforcement should be dispatched.
* Update driver credentials within the ELD dashboard.
* Troubleshoot and fix hardware and software issues with handheld devices.
* Train and guide field and GO personnel in Hours-of-Service, Hazardous Material handling, usage of handheld devices, electronic time clocks and on-board electronic logging devices.
* Manage incidents and direct field personnel involving hazardous and non-hazardous material spill and coordinate waste disposal between service centers and environmental management vendors.
* Maintain records, such as hazardous and non-hazardous waste manifests and associated documents and upload DoT reportable 5800 reports to PHMSA.
* Analyze hazardous material bills of lading and propose solutions to expedite shipment movement.
* Analyze and collect data to identify areas of concern and develop fact-based corrective and preventative initiatives to heighten safety awareness, promote safe Hours-of-Service driving behavior, reduce violations and improve retention, as well as develop controls for problem prevention.
* Interpret, implement, and ensure Company and departmental policies and procedures are followed and adhered to including the enforcement of Federal Motor Carrier Safety Regulations.
* Monitor, facilitate, and answer questions relating to the company drug and alcohol program policy.
* Coordinate post-accident required testing with approved vendors for drug screens and breath and alcohol tests.
* Test and review safety technology.
* Collect and distribute information for vehicle accident reviews.
* Perform root cause analysis and develop checklists for typical problems pertaining to accidents and injuries.
* Investigate speeding events and determine driver responsibility.
* Work holidays, nights, and/or weekends to provide adequate staffing to ensure 24/7/365 coverage in the Safety and Security Support Center.
* Participate in an after-hours on-call rotation.
* Travel as needed to support business operations.
* Other duties and projects, as assigned.
Requirements
Education:
* Bachelor's Degree in Criminal Justice, preferred
* Risk Management experience is a plus.
Experience:
* 2 years of equivalent experience, preferred
Computer Skills:
* Proficient in Microsoft Office Suite, preferred
Additional Requirements:
* Detailed understanding of the work environment of ABF Freight and all subsidiaries.
* Broad understanding of Hours-of-Service and hazardous material handling.
* Knowledge and experience in processing reports and maintaining files, preferred
Competencies:
* Accountability
* Coaching Others
* Conflict Management
* Decision Making and Critical Thinking
* Employee Health and Safety
* Problem Solving
* Process Management
* Producing Results
Other Details
Work Hours:
*
This position supports an overnight operation and is available on one of the following schedules:
Shift A
* Sunday: 6:00 PM - 6:00 AM
* Monday: 6:00 PM - 6:00 AM
* Tuesday: 6:00 PM - 6:00 AM
* Wednesday: 6:00 PM - 1:00 AM
Shift B
* Wednesday: 11:00 PM - 5:00 AM
* Thursday: 5:00 PM - 5:00 AM
* Friday: 5:00 PM - 5:00 AM
* Saturday: 5:00 PM - 6:00 AM
Training & Remote Work Expectations
* Initial training will be conducted onsite Monday through Friday from 8:00 AM - 5:00 PM.
* Following formal training, employees will spend several weeks working onsite alongside their assigned night-shift team to ensure a successful transition into the role.
* Upon completion of onboarding and training requirements, the position will transition to a primarily remote work arrangement.
* Occasional onsite attendance may be required for team meetings, instructor-led training, operational needs, or other business-related activities. These instances are infrequent but expected as needed.
This role requires candidates to be comfortable working overnight schedules and maintaining reliable attendance during assigned shift hours.
Travel Requirements:
* Minimal (0%-25%)
Compensation:
* This is a hourly position paid weekly.
About Us
ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.