Call Center Customer Service RepAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Customer Service Representative based in VIRGINIA for a fully remote opportunity supporting customers in the healthcare services industry.

This opportunity offers paid training, a structured remote work environment, and the chance to gain valuable healthcare customer service experience with a supportive team.

The work environment is designed for dependable, communicative professionals who can stay focused, work independently, and contribute to a positive customer experience.

Key Responsibilities
- Respond to customer inquiries by phone and provide accurate, professional support.
- Document customer interactions clearly and completely in internal systems.
- Navigate multiple computer systems to research information and resolve questions.
- Provide courteous, patient, and solution-focused service in a high-volume call center environment.
- Follow established procedures, compliance guidelines, and service standards.
- Maintain reliable attendance and meet expectations for remote work performance.

Job details

- Pay rate: $16.00 to $16.67 per hour.
- Job type: Temporary with potential extension or conversion/
- Work arrangement: Fully remote.
- Paid training provided.
- Training schedule: Monday-Friday, 8:00 AM to 4:30 PM ET.
- 100% attendance is required during training.
- Operating hours: Monday-Friday, 8:00 AM to 8:00 PM ET.

WIRED HIGH SPEED INTERNET IS REQUIRED:
- 50 Mbps download speed
- 20 Mbps upload speed