REMOTE Bilingual CSR (TX)AppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Equipment is PROVIDED by the client.

Role: Remote Bilingual CSR

Pay: $17.46/hour (Spanish Bilingual)

Assignment: Contract Assignment (until May 2027, subject to Client needs)

Start: November 24, 2026

Location: Remote / Work from Home (Texas residents only)

Schedule:

• Training: Monday - Friday, 7:00 AM - 3:30 PM CST

• Training Duration: 4 weeks, followed by 2-3 weeks of nesting

• Hours of Operation: Monday - Friday, 7:00 AM - 6:00 PM CST

• 100% attendance required during training and nesting periods

• No time off permitted during training

What you'll do:

• Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows.

• Provide accurate information regarding eligibility, enrollment, services, and program requirements.

• Investigate and resolve complex or escalated customer issues across multiple service channels.

• Research case histories, analyze data from multiple systems, and report findings when necessary.

• Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards.

• Interpret customer, provider, beneficiary, and system information to support issue resolution.

• Maintain knowledge of programs, policies, procedures, and contract requirements.

• Serve as a support resource for internal teams and external partners.

• Assist with operational functions including contact center activities, research, forms processing, and other support tasks.

• Identify trends, risks, and operational concerns and escalate appropriately.

• Recommend process improvements to enhance efficiency, accuracy, and compliance.

• Support training, audits, special projects, and knowledge-sharing initiatives.

• Meet established productivity, performance, and quality standards.

Maintain confidentiality of customer and program information.