Claims ManagerVeritas Ratings

The Claims Manager supports military veterans through the preparation and submission of complete, well-organized VA disability claims packages. This role combines client guidance, document review, case management, and quality control to ensure each veteran receives a professional, responsive, and organized experience throughout the claims process.

The ideal candidate is a former Rating Veterans Service Representative (RVSR) who brings deep knowledge of VA disability compensation, evidence review, and rating principles, along with strong communication, organization, and client-service skills.

• Guide veterans through Veritas Ratings' claims-support process from initial case assignment through claim submission

• Review client records, service history, medical documentation, and supporting evidence to identify missing information and organize a complete claims package

• Apply RVSR experience and knowledge of VA rating principles to identify potential evidentiary gaps, relevant claim considerations, and documentation needs

• Clearly explain documentation requirements, deadlines, next steps, and the status of each case to veterans

• Prepare and coordinate claim-related forms, personal statements, supporting documentation, and other materials needed for submission

• Conduct thorough quality reviews to ensure claims packages are accurate, complete, properly documented, and aligned with Company quality standards before submission

• Maintain timely, accurate case notes and documentation within Company systems

• Manage an active caseload and consistently move cases forward while meeting expected productivity, quality, and communication standards

• Coordinate with onboarding, quality, medical-provider, and operations teams to resolve client issues and remove barriers to submission

• Stay current on Company processes, VA claim procedures, documentation expectations, and internal quality requirements

• Handle sensitive client information with professionalism, confidentiality, and care

• Identify recurring process issues and recommend improvements that strengthen the client experience, quality, and team efficiency

• Perform other reasonable duties assigned in support of Company operations

Performance Expectations

• Number of complete, quality-reviewed claims packages submitted

• Accuracy and completeness of claim documentation

• Timeliness of client communication and case progression

• Adherence to Company processes, quality-control standards, and documentation requirements

• Client experience and satisfaction

• Collaboration with internal teams and contribution to process improvement

• Prior experience as a Rating Veterans Service Representative (RVSR) with the U.S. Department of Veterans Affairs

• Strong working knowledge of VA disability compensation regulations, rating principles, evidence requirements, and the VA claims adjudication process

• Ability to interpret service treatment records, VA and private medical records, C&P examination reports, DBQs, nexus opinions, and supporting claim evidence

• Thorough understanding of the VA Schedule for Rating Disabilities (VASRD), applicable rating criteria, and common service-connection theories

• Strong written and verbal communication skills, with the ability to explain complex claims-related concepts clearly and professionally

• Exceptional attention to detail and organizational ability

• Ability to manage multiple client cases, deadlines, and follow-up tasks simultaneously

• Comfort working with sensitive medical, military, and personal information while maintaining strict confidentiality

• Proficiency with CRM, case-management, document-management, and communication tools

$75,000 base + bonus potential of $20,000 - $40,000