Military Hire

Field Support RepresentativeDCi

  • Not-remote
  • Full-time
  • Salary
  • Anchorage, AK
Job Summary

  • Work side-by-side with analysts to train and mentor users

  • Troubleshoot technical issues and develop new use cases

  • Solve unique and challenging problems

  • Embed with high-impact units to understand their operational and technical needs

  • Help facilitate collaboration across a global enterprise

  • Provide desk-side training to analysts

  • Train analysts/operators in a classroom and operational setting

  • Staff the Help Desk

    • Respond to user requests and work with the engineering team to troubleshoot issues

  • Provide feedback to the engineering team about product

  • Proactively develop relationships with users at customer site and surface use case gaps

  • Build initial dashboard products and assist users with building questions

  • Answer questions from senior leaders

Job Type: Full-time

Responsibilities

The Field Support Representative will provide hands-on support to intelligence analysts and operational users by troubleshooting technical issues, developing new use cases, and delivering desk-side and classroom training. The role will work closely with users and engineering teams to resolve Help Desk requests, provide product feedback, and improve operational capabilities. Responsibilities also include developing initial dashboard products, assisting users with analytical questions, identifying capability gaps, and fostering strong relationships with customer-site personnel. The FSR will further support collaboration across the enterprise and engage with senior leaders to understand and address evolving operational and technical requirements.

Qualifications

  • Strong background in intel analysis

  • Experience fusing intelligence capabilities in support of operations

  • Prior experience with one of the following platforms: Gotham, AIDP, Gaia, Maven or Foundry

  • Technical background with working knowledge of HTML, Ruby, Python and/or Java (highly preferred)

  • Experience training analysts in a classroom and/or field setting

  • Military/Special Operations experience is a plus

Active DoD TS/SCI Clearance

Requirements
  • Intelligence Analysis•3 - 7 years
  • Platforms (Gotham, Foundry, AIDP, Gaia, Maven)•1 - 5 years
  • DoD TS/SCI Clearance•1+ years
  • Training & Mentoring•Good - Excellent
  • Problem Solving•Good - Excellent
Nice to Have
  • Python•1 - 4 years
  • HTML/Ruby/Java•1 - 4 years
  • Relationship Building•Good - Excellent
About Us

DCI Solutions provides tailored cybersecurity, artificial intelligence, systems engineering, Healthcare IT engineering and program management services to a diverse clientele encompassing both public and private sectors. Through customized and advanced technology solutions, DCI supports clients with critical program acquisition and planning that enable streamlined operations with effectiveness and efficiency