Director, Worker's Compensation DivisionMetropolitan Transportation Authority (MTA)

Directs and oversees the claims processing of the Workers’ Compensation Division.  Assisting the Executive staff in overseeing the overall operation and completion of the Division’s required tasks.  The Director will ensure that medical and wage replacement claims are processed promptly, strive to increase employee availability, minimize financial liability, and meet legal, contractual and ethical obligations.  The Director will take a leading role in training staff in claims processing and medical billing procedures, handling personnel matters, as well as the direct supervision of the Assistant Directors.  The Director will be responsible to direct and oversee the performance of statistical analyses and creating reports as needed and will oversee the Division’s participation in STEP II hearings and Arbitrations.

Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

Provide direction and monitor the entire claims handling process.  This involves claims indexing, timely payment of workers’ compensation benefits, differential salary payments, and medical bills, providing direction to claims professionals through management involvement and claim review.

Provide direction and guidance to heads of units which process workers’ compensation claims to ensure that claims are handled timely and accurately in accordance with Worker’s Compensation regulations and collective bargaining agreements.

Direct the selection, training, mentoring and evaluation of Managers, Examiners and all other non-legal employees.  Manage and monitor the activities of the Division staff.

Consult with Division Executive staff in developing and formulating policies and procedures governing operations and communication of same to all staff.  Produce statistical reports as needed.

Provide overall direction and guidance to Assistant Directors and department staff in the development, implementation and management of a case management program for claims in which the claimant has lost more than 60 workdays and not returned to work.  This includes medical and legal consultation to minimize MTA’s financial exposure and increase employee availability through facilitation of speedier return to work, or where appropriate, termination from active employment rolls.

Direct special projects related to claims handling as they arise to assure that the Division can respond effectively as required to a wide range of special considerations.

Communicate with agency Departments and Unions to facilitate efficient claims processing and explain procedures when required.

Provides effective career development, coaching, and counseling for subordinates.  Responsible for staff performance review and discipline/termination of employees when necessary.

Create a professional working environment that respects individual differences, enables all employees to develop and contribute to their full potential, and fosters a positive employee relations climate that ensures MTA principles, policies and programs are consistently practiced.

Other duties as assigned.

• Must have knowledge of Workers’ Compensation law and Labor Law, Insurance Management and practice.

• Knowledge of T.A rules and regulations and MTA. collective bargaining agreements.

• Must have knowledge of handling personnel matters.

• Excellent oral and written communication and interpersonal skills.

• Excellent organizational and presentation skills.

• Demonstrated ability to work with all internal levels within a given organization, including the MTA Board.

• Demonstrated ability to communicate and interact well with external agencies.  External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.

• Demonstrated ability to work in a high profile, high pressure environment effectively.

• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.

• Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.

• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.

• Demonstrated analytical capabilities and quantitative skills.

• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

   

  Preferred Qualifications:

• Attainment of or in the process of attaining specific functional licenses or certifications in area of specialty if applicable.

• Familiarity with the MTA’s policies and procedures.

• Familiarity with the MTA’s collective bargaining procedures.

• Bachelor’s degree or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree. Master’s degree in related field is preferred.

• Minimum 10 years related experience, including at least 4 years in a department head and/or managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred.

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.

Qualified employees can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.

For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs On Line" guide under the Recruiting section of the page.

MTA is an Equal Opportunity Employer.