HR Business Process ManagerMetropolitan Transportation Authority (MTA)

The HR Business Process Manager’s primary objective is to assess the stability and sustainability of HR processes and optimize them as well as develop future state processes. This includes improving service delivery in terms of efficiency and/or cost savings by evaluating current HR processes, projects or programs, identifying areas for improvement, making recommendations or developing solutions, and communicating them clearly to stakeholders, facilitators, and partners, including Information Technology partners. Ensuring business processes conform to the organization’s long-term business strategy and collaboration with different departments, such as IT is critical to the success of the HR Business Process Manager role.

• Independently assess current business processes, identify capability gaps, gain HR-business-IT alignment, develop future state strategy & solution vision
• Contribute to the design, modelling and implementation of new or modified business processes and recommended organizational structures
• Liaise with IT to explore new or existing technologies that could be used for addressing inefficiencies, improving operations or solving problems.  Document requirements for new IT applications, produce procurement specifications and, where required, participate in the Request For Proposal (“RFP”) process and evaluation.
• Proactively identifies and contributes to collaborative efforts across business groups, functional teams, at multiple levels.
• Provides a stable foundation for procedures & processes that will enable the execution of HR Operations & Analytics goals.
• Provides strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
• Responsible for partnering with cross-functional teams to assist in planning, executing, and auditing HR processes that enable efficiencies and accountability for all business process and MTA procedures.
• Other duties as assigned.

• Must have knowledge of Business Processes, Process Mapping, Process Optimization.
• Knowledge in at least one or more core HR functions, such as Talent Acquisition, HRIS, Time and Labor, Compensation and Benefits, Organization Design and Development, and/or Performance and Policy.
• Knowledge of Information Technology requirements development and functional design.
• Quantitative, analytical and problem-solving skills, together with demonstrated proficiency in business case development and implementation planning.
• Strong communication skills, both oral and written, with a talent to discern different contexts required for different audiences in order to obtain consensus on strategy.
• Strong interpersonal skills with the ability to work with and collaborate across the MTA at all levels within and outside of the organization.
• Travel to MTA Facilities to assist customer business process analysis when necessary.
• Ability to work with diverse people with tact, diplomacy, discretion and sensitivity.
• Ability to prioritize problems and promptly resolve or escalate, when necessary.
• Strong time management skills and ability to manage individual assignments.
• Strong attention to detail.
• Strong working knowledge of Microsoft Office Suite (e.g. MS PowerPoint, Excel, Word, and Access etc.).
• Demonstrated ability to develop and deliver executive level presentations.
• Familiarity with performance metrics and ability to meet identified targets.
• Ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view.
• Able to understand operational needs and work with data to identify trends and develop solutions.
• Ability to thrive in a fast-paced, dynamic environment and is a genuinely collaborative team player.
• Ability to navigate through ambiguous and subjective situations.
• Comfortable working with data and making data-driven decisions.
• Ability to think both creatively and critically, willing to think outside the box and challenge the status quo.
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
• Ability to interface with other departments, affiliated agencies and functional towers, is a mandatory skill for resolving conflicts in a constructive and timely fashion while maintaining proper procedures and practices, as required.
• The incumbent must be adept at balancing his/her time to complete projects that require long and concentrated time at the desk often meeting tight deadlines with other projects that require frequent time spent away from the desk attending various meetings.

Preferred Qualifications:

Working knowledge of business process modeling tools.

Working knowledge of PeopleSoft HCM, and Oracle HCM.
Working knowledge and use of office productivity tools and web-based applications.

• Bachelor’s Degree in Business Administration, Organizational Management, or related field. An equivalent combination of education and experience may consider in lieu of a degree.
• Minimum 5 years performing business process analysis or business requirements development.
• Minimum 1 year in providing solutions to complex problems in specific business process domains such as Timekeeping, Human Resources and Benefits administration.
• Shared Services experience is preferred.
• Experience with Cloud Migrations is preferred.

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.

Qualified employees can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.

For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs On Line" guide under the Recruiting section of the page.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.