Military Hire

Transportation - Crew Caller - SIRMetropolitan Transportation Authority (MTA)

  • Not-remote
  • Total comp
    Expected total yearly pay with bonus and equity at target, including any base pay.
  • Salary

Job Summary

Title:  Transportation - Crew Caller - SIR
          
First Date of Posting:   11/16/2021
Last Date of Filing:       12/07/2021
Authority:                      SIRTOA
Department:                 Subways
Division/Unit:                Transportation
Reports to:                   Transportation  Management
Work Location:             Various
Hours of Work:             Various

*This is NOT a civil service position.  Transfer to NYC Transit is NOT available

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date.  MTA will consider exceptions for religious and medical reasons, where appropriate.  “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose.  Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.

PAA I rate for  Step 1
22.954083
PAA I rate for  Step 2
24.59366
PAA I rate for Step 3
26.233238
PAA I rate for Step 4
27.872815
PAA I rate for Step 5
29.512392
PAA I rate for Step 6
32.791547
 
This position handles crew calling to arrange coverage for all vacancies (Conductors, Engineers, Station Cleaners) to meet daily and emergency train service requirements, by applying the rules of the bargaining unit.  In addition, the Crew Caller will provide daily coverage/ vacation relief for Station Agents, other contractually allotted lost time coverage, and any instance when track outages require additional customer service support. This position is responsible for maintaining proper assignments, calling personnel for duty and posting related records and coordinating track access requirements with the internal and external customers.
 
The position is also responsible for preparing and maintaining operations' correspondence, records and files; compiling and tabulating statistics and data; preparing and inputting the Unified Timekeeping System Functions; preparing requisitions for purchase orders; performing Metro Card sales.
 
This position requires the candidate to work weekends, holidays and be on call for PM and Midnight tours to cover train crew jobs as needed.  Must have a valid NYS Driver’s License.

A HIgh School Diploma/GED along with a minimum of three years of progressively responsible experience is required.

  • Comprehensive knowledge of Staten Island Railway operations, rules, regulations and procedures
  • The ability to apply good judgment, take initiative and exhibit resourcefulness in a fast paced environment.
  • The ability to apply and comply with Staten Island Railway Safety Policies.

  • Must be organized and detail-oriented.

  • Ability to multi-task and be able to prioritize the workload is required.

  • Must possess good interpersonal skills.

  • Basic oral and written communication skills are required.

  • Must possess conflict and problem resolution skills.

  • Proficiency in computer applications and programs, including comfort learning new applications and programs
  • Proficiency with Token Booth Terminal (TBT) and Metro Card Operations and Training (Transportation)
  • Strong knowledge of diversion/delivery operations, strategies and General Orders.
  • The ability to provide clear, concise direction during major incidents.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

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MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Appointment may be at a comparable level to current level of selected candidate.

 

As an employee of MTA NYC Transit you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.