nete a la comunidad de talento de nuestro HUB de servicios de Recursos Humanos!Mondelez International

Bogota, Colombia

Full time

R-174078

Job Description

Te apasiona la experiencia del empleado y quieres formar parte de una cultura global en constante evolucin?

Esta es una convocatoria abierta y permanente diseada para construir nuestro pipeline de talento para el Global People Services Operations Latin America Hub (GPSO LA Hub) de Mondelez International. Desde nuestro centro de servicio regional, brindamos atencin integral, clida y de excelencia a empleados y ex empleados de toda la regin.

Qu te ofrecer este reto?

• Impacto Global: Oportunidad de formar parte de una de las empresas lderes mundiales en la industria de snacks.

• Desarrollo y Conexin: Un entorno colaborativo con exposicin a procesos regionales y mejores prcticas globales.

• Cultura de Innovacin: Ser parte activa de un equipo dinmico enfocado en la mejora continua y la excelencia operativa impulsados por el uso de la Inteligencia Artificial y la tecnologa.

Cul ser tu misin?

Como parte clave de nuestro Hub de Recursos Humanos, sers el primer punto de contacto para nuestros colaboradores y excolaboradores, brindando soporte integral y garantizando una experiencia excepcional a travs de la resolucin efectiva de consultas y optimizacin de procesos.

Tus principales responsabilidades incluirn:

• Gestionar con excelencia las interacciones a travs de diversos canales (canales digitales, llamadas, etc.), cumpliendo con los estndares de calidad y Service Level Agreements (SLAs).

• Investigar, analizar y resolver consultas o problemas complejos, asegurando la escalacin adecuada y el acompaamiento integral.

• Documentar de manera precisa y completa en nuestros sistemas de gestin (como ServiceNow o Workday), identificando tendencias para proponer soluciones proactivas.

• Colaborar de forma transversal con diferentes equipos y participar en proyectos de mejora continua no solo regionales sino globales impulsados principalmente por el uso de la tecnologa.

Qu buscamos en ti?

• Profesional en Administracin de Empresas, Psicologa, Ingeniera Industrial, Recursos Humanos o carreras afines.

• Experiencia en roles de atencin al cliente, centros de servicios compartidos o reas de soporte de recursos humanos.

• Nivel de ingls intermedio-avanzado y portugus (deseable).

• Manejo de herramientas de gestin de casos/tickets (ServiceNow, SAP, Workday u otros) y dominio slido de Microsoft Office.

• Capacidad analtica para la resolucin de problemas y mentalidad de mejora continua.

Construye tu futuro con nosotros!

Nota

Esta es una convocatoria abierta y permanente. Tu perfil ser considerado para vacantes actuales y futuras dentro del Hub de Servicios de Mondelez. Al aplicar, formars parte de nuestro banco de talento y sers contactado/a cuando surja una oportunidad que se ajuste a tu perfil.

Business Unit Summary

Wacam is Mondelz Internationals Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Per, Chile, Bolivia, Panam, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, Repblica Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondelz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Service Operations (Delivery)

Global Business Services

At Mondelz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.