Fraud Ops SpecialistCiti
Job Summary
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our clients account and identity.
Responsibilities:
Perform complex fraud investigations with minimal supervision
Respond to complex customer requests that may not be covered by established procedures
Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
Resolve highly complex issues directly with client, or third parties
Drive organizational change through innovation and process improvement, eliminating friction points for team
Monitor process workflow, quality, and recommend new options to enhance productivity as required
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications:
2-4 years relevant experience
1-2 years in a related role
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Willingness to work in Rotational Shifts
Education:
Bachelors' Degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
Fraud Prevention.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.