Team Leader / Guest Services Officer - RecreationHyatt Hotels Corporation

Description:

Job Description

The Team Leader / Guest Services Officer - Recreation will assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court, ensuring a safe, professional, and enjoyable experience for all guests. The role is responsible for maintaining facility standards, handling guest enquiries, coordinating recreational activities, and delivering exceptional service while supporting the smooth operation of the hotel's leisure facilities.

Qualifications:

Qualifications

Ideally with a diploma or above in Hospitality Management, Tourism Management, Sports & Recreation Management, or a related discipline. Candidates should possess strong customer service, communication, and interpersonal skills, with a passion for creating exceptional guest experiences. A minimum of 1 year of relevant experience in a hotel, clubhouse, fitness centre, or recreation facility is preferred. Knowledge of sports and recreational activities, particularly pickleball, would be an advantage. Possession of a valid First Aid Certificate issued by St. John Ambulance, the Hong Kong Red Cross, or the Auxiliary Medical Service is preferred.

We are seeking a candidate who is dynamic, passionate and customer-focused.

Primary Location: CN-91-Hong Kong

Organization: Hyatt Regency Hong Kong Sha-Tin

Job Level: Full-time

Job: Spa Fitness and Wellness

Req ID: HON006940

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.