Night Duty Manager Front OfficeHyatt Hotels Corporation

Description:

Night Duty Manager Front Office

Salary: Competitive Service Charge

About Hyatt Regency London The Churchill

Hyatt Regency London The Churchill is located in the prestigious Marylebone area of Londons West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of Londons most sought after neighbourhoods.

Duties and responsibilities related to the Night Duty Manager Front Office role

_ _Lead and support the Front Office operation during the overnight shift, ensuring exceptional guest service at all times.

_ _Oversee the night audit process, ensuring all financial and operational reports are completed accurately and on time.

_ _Manage guest arrivals, departures, and requests efficiently, creating a seamless overnight experience.

_ _Handle guest concerns and complaints professionally, taking ownership to achieve positive resolutions.

_ _Supervise, coach, and develop Night Hosts, ensuring service standards are consistently maintained.

_ _Monitor hotel security, safety, and emergency procedures, acting as the senior point of contact during the night.

_ _Work closely with Housekeeping, Reservations, and Food & Beverage teams to ensure effective communication and smooth operations.

Support the Front Office leadership team in driving guest satisfaction, operational excellence, and departmental objectives.

About you

We are looking for a confident and customer-focused hospitality professional who thrives in a leadership role. Previous experience within Front Office operations is essential, with supervisory or management experience being highly advantageous. The successful candidate will have excellent communication and problem-solving skills, a strong attention to detail, and the ability to remain calm under pressure while delivering outstanding guest experiences. Experience working within a hotel environment and knowledge of night audit procedures would be highly beneficial. A flexible approach and commitment to providing exceptional service are key to success in this role.

Benefits you will enjoy as a Night Duty Manager Front Office

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Life Assurance

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortunes 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Night Duty Manager Front Office role and start your journey with Hyatt Hotels!

Primary Location: GB-ENG-London

Organization: Hyatt Regency London - The Churchill

Job Level: Full-time

Job: Front Office

Req ID: LON008060

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.