Concierge Assistant Manager / Park Hyatt Niseko (Japanese Language Skill Required)Hyatt Hotels Corporation

Description:

HANAZONO

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Company Description

Park Hyatt NisekoHanazonois a luxury resort nestled in the heart of Hokkaidos stunning natural beauty. Renowned for its world-class hospitality, refined design, and exceptional guest experiences. We are committed to delivering personalized and intuitive service that exceeds expectations and creates lasting memories for every guest.

Role Description

We are seeking a full-time Concierge Assistant Manager to join our Rooms Division team in Niseko. In this role, the Concierge Assistant Manager will manage concierge services, handle reservations, and communicate with guests, all while providing exceptional customer service on a daily basis. We welcome candidates who prioritize guest satisfaction and can respond flexibly and promptly to various situations.

Key Responsibilities:

• Provide information on activities, sightseeing, and off-site restaurant recommendations, as well as arrange transportation.

• Collaborate with other departments beyond the Rooms Division.

• Guide, support, and train the concierge team.

• Assist the Guest Experience Manager and team with their duties.

• Maintain and uphold Park Hyatt's service standards.

Qualifications:

• MicrosoftOfficeWord, Excel, Outlook

Qualifications

• Practical experience in concierge services or the hospitality industry.

• Excellent communication skills (in-person, telephone, and written).

• Ability to multitask and prioritize tasks effectively.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).

• Capable of conducting business in both Japanese and English, not only with clients but also with partner companies.

Primary Location: JP-Hokkaido-Niseko

Organization: Park Hyatt Niseko

Job Level: Full-time

Job: Guest Services

Req ID: NIS000622

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.