Front Office Assistant Manager / Park Hyatt Niseko (Japanese speaking preferred)Hyatt Hotels Corporation

Description:

HANAZONO

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• Company Description Park Hyatt NisekoHanazonois a luxury resort nestled in the heart of Hokkaidos stunning natural beauty. Renowned for its world-class hospitality, refined design, and exceptional guest experiences. We are committed to delivering personalized and intuitive service that exceeds expectations and creates lasting memories for every guest. Role Description This is a full-time on-site role for a Front Office Assistant Manager at Park Hyatt NisekoHanazono. The Front Office Assistant Manager will support the daily operations of the Front Office department, ensuring that all guests receive the highest level of personalized service. This includes overseeing daily operation, handling guest inquiries and complaints, coordinating with other departments, and maintaining operational efficiency. The ideal candidate will be proactive, detail-oriented, and passionate about delivering excellence in hospitality. Key Responsibilities:

• Assist in managing the day-to-day operations of the Front Office

• Ensure a smooth check-in and check-out experience for guests

• Handle guest complaints and resolve issues in a timely, professional manner

• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs

• Support and lead the Front Desk team, providing guidance and training as needed

• Maintain records, reports, and logs related to guest activity and departmental functions

• Uphold Park Hyatts high standards of service and guest satisfaction

• Support Front Office Manager and the entire team in administrative and operational tasks

Qualifications:

• MicrosoftOfficeWord, Excel, Outlook

Qualifications

• Proven experience in Office Administration and Front Office operations

• Strong focus on Customer Satisfaction and excellent Customer Service skills

• Exceptional verbal and written communication skills

• Previous experience in the hospitality industry is highly preferred

• Ability to multitask and effectively prioritize tasks in a fast-paced environment

• Keen attention to detail and strong organizational abilities

• Proficiency in Microsoft Office suite (Word, Excel, Outlook, etc.)

• Fluency in English and Japanese. Language skills are a strong asset

Primary Location: JP-Hokkaido-Niseko

Organization: Park Hyatt Niseko

Job Level: Full-time

Job: Front Office

Req ID: NIS000637

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.