Junior Network EngineerEquinix Inc.

Who are we?

Joining our operations team means being at the center of everything maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. Youll find belonging, purpose, and a team that welcomes youbecause when you feel valued, youre empowered to do your best work.

Job Summary

As a Network Engineer supporting our managed services offering, Digital Infrastructure Management Service (DIM), you will be responsible for providing operational support for customer network environments hosted within Equinix data centers, the Equinix Network Edge virtual networking platform, and our Managed Private Cloud (MPC) services. This role focuses on post-deployment operations, including customer support, incident response, troubleshooting, and configuration changes.

You will help customers maintain stable and secure IT infrastructure by leveraging Equinix Managed Services and providing technical expertise throughout the operational lifecycle. This includes responding to customer inquiries, restoring services during incidents, and implementing requested operational changes.

Responsibilities

• Provide operational support for customer network infrastructures after service deployment
• Respond to customer inquiries and technical support requests
• Perform troubleshooting and restoration activities during incidents and service disruptions
• Implement configuration changes based on customer requirements
• Maintain and support customer network environments throughout the operational phase
• Collaborate with internal teams, customers, and vendors to ensure service quality
• Contribute to continuous operational improvement and customer satisfaction

Qualifications

Required Qualifications

• At least 1 year of experience in one or more of the following areas: implementation, operations, or maintenance of Layer 2 and Layer 3 network environments
• At least 1 year of experience in implementation, operations, or maintenance of routing technologies such as BGP, OSPF, and Static Routing
• Hands-on troubleshooting experience in network environments.
• Business-level Japanese & English communication skills
• Experience working effectively with customers and internal stakeholders in a professional environment

Preferred Qualifications

• Experience with implementation, operations, or maintenance of virtual networking technologies such as SD-WAN
• Experience with implementation, operations, or maintenance of security technologies such as firewalls (FW)
• Technical knowledge of public cloud platforms such as AWS and Microsoft Azure.
• Experience working in large-scale enterprise environments
• Broad infrastructure knowledge with experience in:
  • Technical analysis and problem solving
  • Identifying technical challenges and developing solution approaches
  • Infrastructure strategy and target-state planning
  • High-level infrastructure architecture and design
• Experience participating in projects where English was used as a primary working language

Personal Attributes

• Creative thinker with a positive attitude, strong initiative, and a desire for continuous learning and growth
• Strong communication and collaboration skills
• Motivation to continuously develop technical skills and expertise
• Passion for building, operating, and improving infrastructure systems
• Ability to demonstrate leadership and take ownership of responsibilities and initiatives
• Self-motivated individual with a proactive attitude and a strong desire for continuous learning and professional growth
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams
• Passion for expanding technical expertise and developing new skills
• Hands-on mindset with a strong interest in building and improving infrastructure systems
• Demonstrated leadership capabilities and the ability to take ownership of initiatives

Note: This job description is not intended to be an exhaustive list of duties and responsibilities. Employees may be required to perform other related duties as necessary to meet the ongoing needs of the business.

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：EMS Operation Center APAC L2 Team Mgr

：EMS APAC OperationsEMS EMEA OperationsEMS AMER OperationsEMS Service Management

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Digital Infrastructure Management Service Network Edge（MPC）

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L2L3（１）

（BGPOSPF）（1）

（SD-WAN）

FW

（AWSAzure）

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Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.