Officer, Markets Support Analyst (APAC Funding & Cash Management), Global Markets OperationsBank of America

Officer, Markets Support Analyst (APAC Funding & Cash Management), Global Markets Operations

Singapore, Singapore

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This role provides moderately complex research, reporting, and analytical support to ensure effective end to end services for Treasury dealers, prime brokerage partners, and internal stakeholders. Responsibilities include managing daily cash requirements, meeting critical payment and settlement cut offs, and investigating Treasury and prime brokerage cash discrepancies. The position requires close collaboration with internal teams to resolve issues efficiently. Funding & Cash Management operates in a fast paced, dynamic environment, requiring strong prioritization skills, the ability to meet tight deadlines, and composure when working under pressure.

Responsibilities

Maintain accurate bank account details and balances using internal systems and external reconciliation tools.

Perform research and conduct moderately complex analyses, including transactions requiring special handling and exception resolution.

Identify opportunities to enhance processes, reduce operational risk, and improve the overall client experience.

Collaborate closely with trading, sales support, and other internal teams, as well as external counterparties and agents.

Proactively identify and escalate potential risks or exposures to management in a timely manner.

Investigate non receipts, unadvised funds, non payments, and unadvised debits, ensuring issues are resolved accurately and within defined deadlines.

Manage and respond promptly to written and verbal inquiries from internal departments, counterparties, and banking partners.

Develop a strong understanding of daily business requirements across multiple business units to deliver consistent, high quality client service.

Monitor daily bank account balances, as well as monthly bank fees and interest charges.

Prepare and distribute daily management reports and other management information system (MIS) reporting.

Participate in projects and initiatives supporting the Exceptions Management team.

Escalate issues impacting the Exceptions Management process to ensure timely resolution.

Process Prime Brokerage payments and funding activities accurately and within required timelines.

Confirm and settle Treasury FX transactions and trades.

Investigate and follow up on cash related inquiries supporting Prime Brokerage and cashiering activities.

Provide ongoing support to Treasury desk personnel and key stakeholders on funding, payment related queries, and projects.

Perform additional ad hoc duties and project work as required.

Requirements

Bachelors degree or equivalent experience; open to recent graduates.

Proactive, confident, and detail oriented, with the ability to work independently and coordinate effectively with Treasury and Operations teams.

Experience or strong interest in applying data analytics, artificial intelligence, or business analytics within payment and funding operations is strongly preferred.

Excellent written and verbal communication skills.

Demonstrated ability to work effectively under pressure within a team environment and consistently meet multiple daily cut offs.

Strong attention to detail with a high standard of accuracy.

Client focused mindset, with the ability to build and maintain strong relationships with internal and external partners to deliver top tier service.

Proven ability to prioritize workload and use resources efficiently to meet business and client needs.

Proactive approach to supporting change, driving continuous improvement, and enhancing processes.

Other Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Banks required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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