Director of Sales - Hyatt Centric East TaipeiHyatt Hotels Corporation
Job Summary
Description:
The Director of Sales is responsible for leading and managing all sales activities of the hotel to maximize revenue, market share, and profitability. This role develops and executes strategic sales plans, drives business development, strengthens client relationships, and leads the sales team in achieving revenue objectives across key market segments including Corporate, MICE, Government, Consortia, Travel Trade, and Leisure.
The Director of Sales works closely with Marketing, Revenue Management, Events, and Operations teams to ensure alignment of commercial strategies and delivery of exceptional customer experiences.
Sales Strategy & Business Development
Develop and implement annual sales plans and strategies aligned with the hotel's business objectives.
Identify and pursue new business opportunities to drive revenue growth.
Analyze market trends, customer demand, and competitor activities to maximize market penetration.
Establish sales objectives, action plans, and performance measures for the sales team.
Maintain a healthy sales pipeline and forecast future business opportunities.
Account Management & Client Relations
Develop and maintain strong relationships with key corporate accounts, event planners, travel partners, and industry stakeholders.
Conduct sales calls, presentations, networking events, and site inspections.
Negotiate contracts, rates, and agreements to maximize revenue opportunities.
Ensure high levels of customer satisfaction and account retention.
Resolve customer concerns and maintain long-term partnerships.
Revenue Generation
Achieve and exceed budgeted room revenue, catering revenue, and total hotel revenue targets.
Focus on key business segments, including:
Corporate Accounts
MICE & Groups
Government Accounts
Travel Trade
Leisure Business
Local Corporate Market
Collaborate with Revenue Management to optimize commercial performance and maximize revenue opportunities.
Team Leadership
Lead, motivate, coach, and develop the sales team.
Set clear performance expectations and sales goals.
Conduct regular performance reviews and development discussions.
Identify training needs and support professional development.
Foster a culture of accountability, teamwork, and results orientation.
Sales Administration & Reporting
Monitor sales activities, production reports, and account performance.
Prepare weekly, monthly, and quarterly sales reports.
Provide accurate business forecasts and market intelligence.
Maintain CRM systems and ensure accurate client data management.
Ensure compliance with company policies and brand standards.
Cross-Functional Collaboration
Work closely with Marketing to support promotional campaigns and lead generation activities.
Collaborate with Events and Operations teams to ensure successful execution of group and event business.
Coordinate with Revenue Management on market trends and business opportunities.
Support guest satisfaction and service quality initiatives.
Qualifications:
Education
Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
Professional sales training or certifications are preferred.
Experience
Minimum 5-8 years of progressive hotel sales experience.
At least 2-3 years in a sales leadership or management role.
Experience with international hotel brands preferred.
Strong understanding of Corporate, MICE, and Group sales.
Pre-opening experience is an advantage.
Primary Location: TW-TPE-Taipei
Organization: Hyatt Centric East Taipei
Job Level: Full-time
Job: Sales
Req ID: TAI000259
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.