Customer Account SpecialistRobert Half

Description We are looking for a detail-oriented Customer Account Specialist to support order administration and customer account activity in Phoenix, Arizona. This is a Long-term Contract position that begins with onsite training and is expected to move to a hybrid schedule with at least two onsite days per week based on business needs. The ideal candidate brings strong analytical judgment, a service-focused mindset, and the ability to manage a high volume of transactions while maintaining accuracy. This role works closely with internal teams and external customers to keep orders moving efficiently, address issues proactively, and uphold compliance requirements.

Responsibilities:

Manage a large portfolio of active customer orders each day, ensuring records are updated accurately and transactions are completed in a timely manner.

Serve as a primary point of contact for internal partners and external customers by responding to account questions, providing order updates, and resolving service-related concerns.

Oversee repair order activities from initial receipt through final billing, including order acknowledgment, pricing support, exchanges, and invoice processing.

Review customer agreements and apply contract terms correctly when entering, processing, and fulfilling account requests.

Monitor order flow and delivery commitments to identify potential delays early and take action to reduce service risks and possible financial exposure.

Evaluate warranty requests to confirm eligibility and determine the appropriate next steps for disposition and resolution.

Maintain compliance with applicable trade and regulatory requirements throughout order handling and customer account administration.

Support operational processes tied to contract administration, quality expectations, and related account documentation as required. Requirements Demonstrated experience in customer service, administrative support, or customer account coordination within a fast-paced business environment.

Proven ability to process a high volume of transactions while maintaining strong attention to detail and data accuracy.

Strong analytical and problem-solving skills with the initiative to identify issues and drive them to resolution.

Experience working with invoicing, quoting, claims handling, or contract-related order administration.

Ability to interpret customer requirements, contractual terms, and compliance guidelines with consistency and sound judgment.

Proficiency with business systems and office tools; experience with SAP Fieldglass or similar platforms is preferred.

Knowledge of trade compliance, warranty administration, government repair contract support, or DFARS-related environments is preferred.

Comfortable working onsite during training and transitioning to a hybrid schedule based on business needs. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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