Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to join a growing team in Arkansas. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, thrives in a fast-paced call center setting, and wants to build a long-term career with advancement potential. In this permanent, entry-level role, you will support clients by handling inquiries, documenting interactions accurately, and contributing to a structured onsite service environment.

Responsibilities:

Respond to inbound customer calls and provide timely, courteous assistance for a wide range of client questions and concerns.

Record customer interactions thoroughly in the case management system to ensure accurate tracking and follow-up.

Maintain daily activity records that support productivity monitoring and highlight performance trends.

Place outbound calls when additional contact is needed to investigate issues and bring complex situations to resolution.

Support team-led initiatives such as testing activities and customer support projects as assigned by leadership.

Adjust quickly to updated procedures, service expectations, and operational guidelines while maintaining quality standards.

Manage multiple tasks efficiently in a high-volume environment while protecting confidential customer information.

Contribute to a dependable and focused workplace through consistent attendance, punctuality, and strong work habits. Requirements High school diploma or equivalent required.

Previous customer service experience in a fast-paced support or call center environment preferred.

Strong verbal and written communication skills with the ability to interact professionally and empathetically with customers.

Demonstrated ability to manage competing priorities, stay organized, and maintain attention to detail.

Comfortable working independently while also supporting broader team objectives.

Basic computer proficiency, including internet-based tools and Microsoft Excel.

Ability to analyze customer issues, remain composed under pressure, and use sound judgment when handling sensitive information. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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