Engineer I (TOC)Wipfli

Essential Responsibilities: - Understands client support scope for technology infrastructure, and security structures. - Ensures overall client satisfaction by providing ongoing support for contracted hardware and services. - Effectively triage alerts for hardware, connectivity, and security while following best practices. - Responds to hardware and security alerts, ensuring case is documented and communication with the clients. - Records case documentation and supports learning on team/project sites. - Communicates with stakeholders any trends identified in alerts. - Works within the time and scope for projects and communicates overages and availability in advance. - Works in a team environment, both with Wipfli team members and client team members.