Bellperson Night - Guest ServicesHilton
Job Summary
What will it be like to work for this Hilton Worldwide Brand?
Welcome to Curio - A Collection by Hilton. We deliver the most unique and memorable guest experiences through an edited selection of distinct hotels, each with a special character you can't duplicate. We're part of the fabric of our cities: true locals, embodying the spirit of our homes, everywhere from Chicago to Singapore to Sydney. We are hotels people want to know, the way they know other people, with personalities and stories all our own. From the cozy to the grand, the elegant to the bold - we are a collection of hotels whose unifying characteristics are our authenticity and individuality.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment
EOE/AA/Disabled/Veterans