Banquet Captain - BanquetsHilton
Job Summary
What will it be like to work for this Hilton Worldwide Brand?
Welcome to Curio - A Collection by Hilton. We deliver the most unique and memorable guest experiences through an edited selection of distinct hotels, each with a special character you can't duplicate. We're part of the fabric of our cities: true locals, embodying the spirit of our homes, everywhere from Chicago to Singapore to Sydney. We are hotels people want to know, the way they know other people, with personalities and stories all our own. From the cozy to the grand, the elegant to the bold - we are a collection of hotels whose unifying characteristics are our authenticity and individuality.
What will I be doing?
As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in the maintenance, appearance and functionality of equipment
EOE/AA/Disabled/Veterans