Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.

Responsibilities:

Manage incoming customer calls and respond to service-related questions with accuracy and courtesy

Place outbound calls as needed to follow up on requests, clarify account details, or provide updates

Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy

Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes

Support membership-related inquiries by providing clear guidance and timely issue resolution

Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests

Perform data entry and administrative support tasks that contribute to efficient daily operations

Participate in outreach activities and customer communications that strengthen engagement and service delivery Requirements At least 1 year of experience in customer service, call center support, or a similar client-facing role

Demonstrated ability to handle inbound and outbound calls in a detail-oriented and customer-focused manner

Experience using CRM systems and entering information accurately into digital records

Strong data entry skills with careful attention to detail and organization

Ability to manage multiple tasks effectively in a fast-paced office environment

Clear verbal and written communication skills with a service-oriented approach

Comfortable working Monday through Friday in a business casual workplace setting TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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