Sr. Operations ManagerAmazon.com Inc.
Job Summary
Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our FAT1 building in Fresno, California you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.
What You'll Do
Own the operation Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
Lead and develop leaders Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
Drive continuous improvement Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
Deliver a world-class customer experience Ensure safety, quality, and performance standards are met or exceeded every single day.
Collaborate cross-functionally Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
Cultivate ideas Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
Share best practices Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
Additional Job Elements to this Hands-On Leadership Role
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
What You'll Do
Own the operation Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
Lead and develop leaders Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
Drive continuous improvement Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
Deliver a world-class customer experience Ensure safety, quality, and performance standards are met or exceeded every single day.
Collaborate cross-functionally Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
Cultivate ideas Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
Share best practices Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
Additional Job Elements to this Hands-On Leadership Role
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)