Branch Operations SpecialistAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Branch Operations Specialist for a direct hire opportunity in Millbrae, CA. This role is ideal for an experienced banking operations professional who enjoys leading branch teams, supporting customer relationships, maintaining compliance, and ensuring smooth day-to-day branch performance.

The Branch Operations Specialist will support branch leadership by providing operational guidance, staff training, customer service escalation support, and hands-on assistance with teller functions, new accounts, transaction approvals, reporting, and branch documentation. This is a strong opportunity to join a professional banking environment that values teamwork, service excellence, leadership development, operational accuracy, and community involvement.

This position requires the ability to float to various branches as needed and is well suited for someone who is adaptable, customer-focused, detail-oriented, and comfortable serving as a trusted resource for branch staff.

Key Responsibilities

- Support daily branch operations, including teller functions, new account opening, file maintenance, account reviews, transaction approvals, and operational reporting.
- Provide leadership, coaching, training, and development to branch staff while helping maintain strong customer service and operational performance.
- Ensure compliance with internal bank policies, procedures, security standards, branch certification requirements, and applicable state and federal banking regulations.
- Manage branch scheduling support, review timecards, assist with staffing coverage, and help maintain appropriate branch workflow.
- Handle escalated customer service concerns, account disputes, overdraft reports, NSF exception items, and daily large transaction reporting.
- Partner with the Branch Manager on customer retention, branch growth initiatives, business development support, promotional activities, and staff performance management.

Compensation and Benefits

- Pay range: $25 to $39.13 per hour.
- Job type: Direct hire.
- Location: Millbrae, CA.
- Must be able to travel and float to various branches as needed.
- Minimum of 10 hours of CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours, are compensable, and mileage is reimbursed.