Bank Operations Specialist / OfficerAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

We are seeking an experienced banking professional to support daily branch operations, lead staff, and deliver excellent customer service. This role requires strong knowledge of banking operations, regulatory compliance, and staff development. Must be able to travel to various branches as needed.

Key Responsibilities

• Oversee daily branch operations, ensuring compliance with bank policies and regulatory requirements.

• Train, coach, and supervise branch staff, including scheduling and performance management.

• Perform teller duties, open new accounts, review documentation, and approve transactions within assigned limits.

• Monitor operational reports, account exceptions, and branch security procedures.

• Resolve escalated customer concerns and support client retention.

• Partner with the Branch Manager on branch goals, sales initiatives, and business development.

Qualifications

• Strong knowledge of banking products, services, and operational procedures.

• Proficiency in Microsoft Word, Excel, Outlook, and banking systems.

• Excellent leadership, communication, and customer service skills.

• Ability to travel to various branches as needed.

• Notary Public certification preferred.

Experience Requirements

Branch Operations Specialist:
5+ years of banking experience, including 2+ years in supervisory and banking operations roles.
Supervises up to 2 employees.

Branch Operations Officer:
8+ years of banking experience, including 4+ years in supervisory and banking operations roles.

Supervises up to 5 employees and has greater responsibility for business development and branch management.