Client ManagerAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a polished and service-driven Client Manager to lead workplace experience and operations for a high-profile corporate environment in New York City. This direct hire opportunity is ideal for a hands-on leader with experience in corporate hospitality, facilities management, workplace services, office operations, or client services.

The Client Manager will oversee multi-site workplace operations, lead customer-facing teams, manage vendor and facilities support, and serve as a trusted point of contact for executive stakeholders. This is a high-visibility role offering the opportunity to make a measurable impact on service quality, operational consistency, and the overall employee and client experience.

This environment is best suited for a confident professional who values teamwork, accountability, service excellence, and proactive communication. The role offers strong exposure to senior leadership, meaningful ownership of operations, and the chance to lead teams in a professional, fast-paced workplace setting.

Key Responsibilities

- Oversee daily workplace operations across multiple corporate office locations, ensuring consistent service standards and a high-quality client experience.
- Manage reception, hospitality, conference services, event support, facilities coordination, mailroom operations, vendor services, and workplace requests.
- Build and maintain strong relationships with executives, senior stakeholders, vendors, property teams, and internal service teams.
- Recruit, train, coach, schedule, and supervise multifunctional workplace services teams across multiple locations.
- Monitor KPIs, service levels, ticketing activity, response times, reporting, and operational trends to identify improvements.
- Maintain SOPs, safety procedures, emergency protocols, vendor compliance, COIs, budget support, invoice approvals, and expense tracking.

Compensation and Benefits

- Salary range: $100,000 to $115,000 per year.
- Employment type: Direct hire.
- Location: New York, NY.
- Travel: Up to 25%.