Lead Mailroom AssociateAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

A professional legal services environment in San Francisco is seeking a Lead Mailroom Associate for a temp-to-hire opportunity. This role is ideal for an experienced mailroom, shipping, receiving, or office services professional who is ready to lead daily operations while delivering excellent service to internal teams.

The Lead Mailroom Associate will oversee day-to-day mailroom activity, support Mailroom Associates onsite, handle customer service escalations, and ensure inbound and outbound mail, packages, accountable items, and shipments are processed accurately and securely. This position offers a strong team environment, steady operational responsibilities, and the opportunity to step into a visible leadership role with long-term potential.

Candidates who enjoy organization, process improvement, hands-on work, and supporting a professional office environment will be well positioned for success.

Key Responsibilities

- Lead daily mailroom operations, including mail sorting, package handling, shipping, receiving, delivery, scanning, and customer request management.
- Provide day-to-day leadership, shift supervision, and support to onsite Mailroom Associates.
- Serve as the first point of contact for customer service escalations and respond to requests received by email, in person, or through a ticketing system.
- Process inbound and outbound mail and packages using mailroom software, PDAs, scanners, postage meters, and carrier systems.
- Prepare domestic and international shipments, including shipping labels, commercial invoices, and required courier documentation.
- Maintain accurate logs, collect mailroom metrics, complete weekly and monthly reporting, and ensure safety, security, and cleanliness standards are followed.

Compensation and Benefits

- Pay rate: $27.50 per hour.
- Employment type: Temp-to-hire.
- Location: San Francisco, CA.