Experienced Call Center CSRAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Customer Relations Specialist will be taking an enthusiastic approach to customer support, escalated call experience and accurate data entry skills will be keys to success in this stable, family-oriented organization.
•CSR's will be responsible for answering incoming calls, answering questions, scheduling/rescheduling service, provide customer relations, detailed and accurate data entry for our clients. This position handles commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
•CSRs will serve customers by communicating with them over the phone, by email, and through text messaging.



Requirements:

•Must have a minimum of 3 years of recent Call Center Customer Service Experience. •Must be familiar with MS Office Suite, type 40+ WPM, able to work in a fast-paced environment, problem solve, use multiple screens, able to work as a member of the team.
• Must be able to project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired.



Hours:

Call Center hours are 6AM 6PM Mon Friday. This position is ONSITE in an office environment.