Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position for someone who can create a positive experience on every interaction while managing inquiries efficiently and thoroughly. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well to continuously improve performance.

Responsibilities:

Respond to incoming customer calls and messages with patience, clarity, and a service-focused attitude.

Guide customers through questions, applications, or order-related needs to help them complete the correct forms accurately the first time.

Record customer details and enter information carefully to maintain complete and accurate documentation.

Follow up on outstanding items to reduce delays and keep customer requests moving toward resolution.

Handle both inbound and outbound communication as needed to provide updates, gather missing information, and resolve issues.

Remain available and engaged during assigned queue hours, maintaining consistent attendance and dependable coverage.

Apply coaching and feedback to improve call quality, accuracy, and overall customer satisfaction. Requirements Prior experience in customer service or a call center environment.

Ability to manage inbound and outbound calls in an efficient and detail-focused manner.

Experience with order entry or accurately entering customer information into systems.

Strong verbal communication skills and the ability to explain next steps clearly.

Good attention to detail with a focus on complete and correct first-time responses.

Reliable attendance and the ability to stay productive during scheduled working hours.

Receptive to coaching and able to adjust performance based on feedback. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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