Client Services CoordinatorRobert Half

Description

Are you passionate about helping individuals and families overcome housing instability and regain their footing? Our recruiting team is partnering with a respected community-based nonprofit dedicated to helping individuals and families access essential services and build a path toward stability, to identify a compassionate, resourceful, and solutions-driven CES Diversion Specialist.

This is an opportunity to do more than connect people with resources. You will work directly with individuals and families experiencing housing crises, helping them explore safe alternatives to homelessness, navigate community resources, and identify realistic solutions that support long-term housing stability.

The ideal candidate is a strong advocate, a creative problem-solver, and an empathetic communicator who can build trust with people facing challenging circumstances. If you thrive in a mission-driven environment and want your work to have a tangible impact on the community, this could be the opportunity for you.

What You'll Do

• Prevent Homelessness Before It Begins: Engage with individuals and families experiencing housing instability to assess their immediate needs and explore alternatives to entering the homeless response system.

• Provide Client-Centered Support: Conduct diversion assessments and collaborative problem-solving conversations to identify practical, individualized solutions that help clients remain housed or secure alternative safe housing.

• Connect Clients With Critical Resources: Help individuals navigate community services, including emergency financial assistance, rental assistance, transportation, benefits, employment resources, family supports, and other available programs.

• Develop Actionable Housing Plans: Work collaboratively with clients to identify barriers, establish achievable goals, and develop clear next steps toward housing stability.

• Navigate the Coordinated Entry System (CES): Assist clients with appropriate referrals, system navigation, documentation, and coordination with community partners in accordance with program guidelines.

• Build Community Partnerships: Coordinate with shelters, housing providers, nonprofit organizations, and other service agencies to identify available resources and facilitate effective referrals.

• Advocate for Vulnerable Populations: Approach every interaction with dignity, respect, cultural sensitivity, and an understanding of the challenges associated with housing insecurity.

• Maintain Accurate Documentation: Complete client assessments, case notes, referrals, service records, and program documentation while maintaining confidentiality and adhering to applicable policies.

• Follow Through on Client Outcomes: Monitor progress, address emerging barriers, and help clients connect with additional support when their initial housing plan needs to change.

• Support Program Effectiveness: Collaborate with the broader team to identify service gaps, strengthen referral pathways, and improve outcomes for individuals and families seeking assistance.

Requirements

• Previous experience in social services, homelessness prevention, housing navigation, case management, community outreach, or a related human services field.

• A genuine passion for helping individuals and families experiencing homelessness or housing instability.

• Strong interpersonal, communication, and problem-solving skills, with the ability to build rapport with clients from diverse backgrounds.

• The ability to conduct sensitive conversations, assess individual needs, and identify practical solutions in challenging situations.

• Familiarity with community resources, housing assistance programs, coordinated entry, and homelessness prevention services is highly desirable.

• Strong organizational skills and attention to detail, particularly when maintaining client records and tracking service outcomes.

• The ability to manage competing priorities, respond calmly to urgent situations, and work effectively both independently and as part of a collaborative team.

• A commitment to client confidentiality, professional boundaries, cultural humility, and trauma-informed service delivery.

• Proficiency with standard computer applications and the ability to learn client management and documentation systems.

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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