System Support SpecialistRobert Half
Job Summary
Description
We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.
What You'll Do
Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology
Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity
Support restaurant managers and staff with escalated technical issues across multiple locations
Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs
Assist with new store openings, technology rollouts, and hardware deployments
Coordinate with third-party vendors for escalated support and warranty repairs
Maintain documentation, ticketing updates, and root cause analysis
Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities
Requirements
Required Qualifications
3+ years of IT support, field support, desktop support, or systems support experience
Experience troubleshooting POS systems, payment devices, or retail/store technology
Knowledge of networking concepts including routers, switches, Wi-Fi, TCP/IP, and DHCP
Hands-on experience with hardware installations, cabling, and peripheral devices
Ability to diagnose and resolve Level 2/3 technical issues both remotely and onsite
Strong customer service and communication skills
Valid driver's license and ability to travel locally between locations
Comfortable working occasional early mornings, evenings, or weekends based on business needs
Preferred Qualifications
Restaurant, hospitality, retail, or multi-location support experience
Experience with POS platforms such as Aloha, Micros, Toast, NCR, Brink, or Revel
Experience supporting EMV/payment processing devices and kitchen display systems (KDS)
CompTIA A+, Network+, CCNA, or similar certifications
Experience supporting store openings, remodels, or large-scale technology rollouts
Technology Doesn't Change the World, People Do.
Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .