Sales and Service SpecialistThe Hertz Corporation

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers - Ensure optimal operational efficacies to provide customers the best rental car experience - Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. - Assist customers with various post rental inquiries that involve the rental and billing process - Work in a fast-paced environment, while providing helpful customer service that enhances the customers rental experience. - Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. - Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. - Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. - Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Wages: $23.00/hr. Professional Experience: - Ability to work in a fast-paced environment with a variety of tasks. - Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. - Previous customer service. - Strong time management and organizational skills are required - Computer literate and detailed orientated. - Must have a valid driver's license with an acceptable driving record Knowledge: - Customer service resolution practices - Excellent communication techniques - Sales Management/Coaching ability Skills: - Demonstrate good written and oral communication skills. - Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. - Demonstrate professionalism and interpersonal skills. - Show a high level of ownership, accountability and initiative. - Proven experience of working well within a team. - Ability to work flexible shifts including weekends and holidays; and work overtime as required. - Willing to work outdoors during all weather conditions. - Assist with special administrative projects when needed. - Ability to stand for long periods of time. - Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply